Personalization Product Manager - Vice President
J.P. Morgan
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Proven product management leadership delivering AI-powered products to production in customer-facing environments, with close collaboration with Data Scientists and ML Engineers across the model development lifecycle
- Proficient knowledge of the product development life cycle, including discovery, requirements definition, and backlog management (epics, user stories, refinement, PBR, JIRA)
- Demonstrated experience defining and shipping agentic, AI-driven assistants and automation, including LLM-powered human‑readable summarization of customer information
- Strong data literacy and the ability to use user research, journey mapping, and product metrics to inform strategy and drive outcomes to time, cost, and quality targets
- Excellent people leadership: mentoring product managers, leading cross‑functional teams, and influencing partners across Product, Design, Technology, and Lines of Business
- Structured, strategic thinker and an effective communicator with excellent written, presentation, and stakeholder management skills
- Experience stewarding API‑first capabilities on AWS with modern service integrations, and partnering across channels (mobile, web, contact center, branch, marketing)
- Demonstrated prior experience working in a highly matrixed, complex organization
- Hands‑on experience with AI/ML and LLMs in production workflows (e.g., assistants, summarization), including partnering on prompt design, model evaluation, and iteration
- BS or MS in Engineering, Data Science, or a comparable field of study
- Strong knowledge of current digital banking trends and customer experience patterns
- Experience with digital marketing relevant to personalization
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics