Risk Management - Operations Manager - Risk Support - Vice President
J.P. Morgan
Introductory marketing language Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
Job summary
As an Appraisal Governance and Technology Program Manager in Corporate and Investment Bank Appraisal, you lead cross-functional initiatives that strengthen controls, modernize tools, and simplify processes. You partner with operations, technology, and analytics teams to deliver a clear roadmap and measurable outcomes. Together, we elevate valuation quality, risk management, and colleague experience while making it easier for us to serve customers.
Job responsibilities
- Own the appraisal technology roadmap and backlog; identify, prioritize, and deliver enhancements that improve efficiency and controls.
- Build and maintain reporting, procedures, and guidelines in partnership with operations, technology, and analytics stakeholders.
- Oversee audit readiness, legal-entity compliance, and technology control remediation with appraisal operations leaders.
- Drive solutions that support compliance with appraisal policies and applicable regulatory standards.
- Lead complex change initiatives from discovery through adoption, including communications, training, and stakeholder management.
- Prepare and support impacted teams; coach managers and staff through process and tooling changes.
- Keep critical documentation current and accurate; map and optimize process flows across time zones.
- Coordinate cross-team routines; track tasks and dependencies with analytics and system administration partners.
- Monitor outcomes and metrics; escalate risks and issues proactively.
Required qualifications, capabilities, and skills
- 10 years of experience in commercial real estate operations support, governance, process design, or policy and procedure development
- Demonstrated ability to collaborate, influence stakeholders, and resolve challenges
- Strong technology aptitude with experience managing product roadmaps and change across multiple tools
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Proven ability to deliver results in dynamic, deadline-driven environments
- Strong organizational skills with the ability to manage multiple priorities
- Team leadership experience
- Proficiency with Microsoft Word, Excel, PowerPoint, and Visio
Preferred qualifications, capabilities, and skills
- Bachelor’s degree in business, real estate, finance, or a related field
- Experience in appraisal operations or valuation services within a financial institution
- Familiarity with regulatory standards governing appraisals and valuations
- Experience with enterprise audit, control, and compliance processes
- Experience leading cross-functional technology implementations
- Exposure to data and analytics tools for performance reporting
- Experience supporting global teams across multiple time zones
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Lead appraisal governance and technology initiatives that shape valuation operations and drive change across a global franchise.