The Media Center of Excellence is responsible for overseeing the development, execution, and optimization of large-scale programmatic media initiatives. Guide end-to-end advertising operations across Owned and Paid Media, with a focus on precise tagging, trafficking, QA/QC, and operational automation.

As an Ad Operations Senior Associate on the Paid media team, you will partner closely with internal stakeholders, agencies, and publishers to launch, monitor, and optimize programmatic, direct IO, and social campaigns. You will also handle intake, implementation and validation of all on-site conversion tagging requests via our proprietary Tag Management System.

Job Responsibilities

• Create and trafficking of paid media programmatic, direct IO, and social campaigns within Campaign Manager 360 (CM360).
• Own on-site tag deployment via Tag Management System, ensuring accurate capture for performance, monitoring, targeting, and analytics.
• Lead troubleshooting of trafficked campaign tags, potential discrepancies, and delivery issues, driving resolution with publishers, agencies, and platform partners.

• Partner with brand safety provider, Integral Ad Science (IAS), to ensure brand safety benchmarks are measured and benchmarks are met.

• Maintain governance and documentation for ad ops procedures and processes.

• Perform rigorous QA/QC on campaign setups, launches, and on-site conversion tagging.

• Build and manage relationships with internal, agency stakeholders, and publishers, coordinate specs, timelines, SLAs, and escalations.

• Translate technical concepts (identity, measurement, attribution, verification, privacy) into concise guidance for non-technical stakeholders.

• Ensure compliance with privacy and data protection controls for tag deployment and data collection.

• Identify, scope, and guide automation initiatives to streamline trafficking, QA, reporting, and operational workflows.

• Partner with analytics and technology teams to ensure data is transformed into accessible, high‑value datasets for business decisioning.

Required qualifications, capabilities and skills:

• 5+ years in digital marketing/advertising operations, including hands-on trafficking for programmatic, direct IO, and social.
• 5+ years in media/site tagging, marketing analytics, and campaign measurement using web analytics tools.
• Proficiency with CM360, Tag Management Systems, DSPs/SSPs; familiarity with Google Analytics, Adobe Analytics, JIRA, and brand safety partners.
• Demonstrated excellence in QA/QC, documentation, and governance.
• Strong technical problem-solving skills and the ability to communicate complex topics clearly and concisely.
• Experience leading or contributing to automation initiatives in advertising operations.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans