Product Delivery Lead, Payment Experiences and Services
J.P. Morgan
- Manages end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Responsible for clean, accurate data into systems of record (e.g. JIRA, Align, Book of Work)
- Work with Agility Office to scale best practices and standards within the portfolio
- Manage agile metrics for the team by leading team reviews, quarterly planning, ongoing reporting, and development of interpretive commentary to accompany metrics
- Maintain deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting
- Partner with the Agility Leads in driving continuous improvement to reduce waste, drive efficiencies, and improve the overall effectiveness of agile
- Manage intake requests after items have been vetted for the product and its prioritization, key dependencies and risks across the product delivery life cycle
- Communicate product portfolio’s progress and escalate risks to all stakeholders through reporting such as Monthly Business Reviews and Product Backlog Refinement
- 4+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Proven success in collaborating with cross-functional teams, influencing stakeholders (e.g., heads of product, engineer leaders) and driving informed decisions
- Strong knowledge of engineering practices, and the product development lifecycle using Agile methodologies and metrics to shape and lead delivery
- Strong understanding of product delivery and a proven track record of implementing continuous improvement processes
- Must be able to concisely explain complex issues and possess a strong written and oral communication skills
- Bachelor’s degree in a relevant field of study
- Experience with large program management and working with multiple teams
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Support scalable product delivery, streamline processes, uphold compliance, and resolve delivery impediments