Business Support Management - Vice President
J.P. Morgan
Join our dynamic team where you’ll help shape the administrative staff agenda and drive impactful business results. We value your leadership, communication skills, and ability to build trusted relationships across the organization.
As a Vice President in Business Support Management, you will lead the Admin Management function, supporting day-to-day business operations and driving the administrative staff agenda. You’ll build trusted relationships, communicate changes effectively, and manage projects to deliver business results. Your role is essential in fostering a collaborative team culture and ensuring consistent business and process controls across global teams.
Job Responsibilities
- Lead daily team activities and manage coverage
- Develop and implement performance metrics
- Motivate individual and team performance; develop team leaders
- Enforce a dynamic control and compliance environment, mitigating risk in business processes
- Manage relationships with key stakeholders
- Collaborate with internal business partners across multiple groups, both in North America and globally
- Provide thought leadership to improve global consistency, productivity, and business leverage
- Build consensus around key initiatives
- Advocate for administrative staff needs
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Lead the performance management process for the administrative team
- Participate in and help lead strategic initiatives and ad hoc projects within Business Support Management
Required Qualifications, Capabilities, and Skills
- Minimum 5 years of related experience
- Strong oral and written communication skills
- Independent decision-making and problem-solving abilities
- Excellent relationship-building skills with the ability to listen and influence
- Ability to work under pressure, prioritize assignments, and complete tasks
- Organized self-starter who consistently meets deliverables
- Comfortable leading initiatives or supporting broader team efforts
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and AI tools
Preferred Qualifications, Capabilities, and Skills
- Customer service or client-facing experience
- Experience managing and coaching administrative assistants
- Experience driving strategic initiatives and process improvements
**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Drive administrative staff agenda, manage team performance, and support business operations across global teams.