The Connected Commerce Proprietary Wallets and Lending Innovation organization is a motivated, forward-thinking team focused on delivering innovative payment and lending services across key platforms. We aim to transform customer experiences, simplify business processes, and drive product excellence.

As a Senior Product Associate in Lending Innovation, you will support product delivery and innovation for Alternative Lending, helping build and launch new Buy Now Pay Later (BNPL) products for our customers. We are seeking a highly organized, self-motivated individual with strong communication and problem-solving skills, and a keen focus on execution. This role requires effective collaboration across multiple teams and stakeholders to ensure successful outcomes.

Job responsibilities:

• Define, prioritize, and clarify user stories with the product owners, designers, engineering leads, and leadership
• Assist in maintaining a healthy backlog and providing visibility across teams
• Support Release Planning, Sprint Planning, Sprint Reviews, and Retrospectives
• Participate in pre-release reviews, regression testing, and quality assurance to certify releases as production-ready
• Work with Product leads, developers, operations, and production management teams to research and resolve issues impacting customer experience

Required qualifications, capabilities and skills:

• 3+ years of experience in product management, financial services, technology, project management, or related fields
• Experience working with stakeholders and technology teams within a financial domain
• Understanding of development processes and microservices (e.g., APIs)
• Experience acting as an interface between business and technical teams
• Familiarity with agile project management tools (JIRA, Confluence, etc.)
• Strong problem-solving and continuous improvement mindset
• Effective verbal and written communication skills

Preferred qualifications, capabilities and skills:

• Background in financial services, retail banking, or Buy Now Pay Later (BNPL) products is a plus

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Lead 0-to-1 product builds on modern tech, solve complex problems, launch successfully, and deliver high-impact client value.