Join a high-impact team shaping the future of Cobrand Card at scale, where you'll lead cross-functional teams to deliver secure, stable, and compliant outcomes.

As the Executive Director, Head of Product Portfolio Operations for Cobrand Card you'll be accountable for the end-to-end operating model and execution excellence. This role involves leading agility, change management, and transformation, ensuring partner-aligned delivery with audit-ready rigor. you will collaborate with Product Owners and Engineering leadership to align strategy and promote continuous improvement and high performance.

Job Responsibilities

• Define and evolve the operating model, including design, modeling, and validation, to align product and technology roadmaps and enable transparency on progress, risks, and impediments.
• Lead and mentor Agility Leads and Product Agility Leads, ensuring consistent coaching, events, and techniques for continuous improvement across agile product development.
• Set transformation strategy and OKRs for the portfolio; communicate narrative through metrics and drive continuous improvement across teams and domains.
• Champion continuous improvement to reduce waste and increase productivity; guide cross-product events that reinforce agile mindsets and behaviors at scale.
• Coach Product Owners on backlog health and continuous planning to ensure clarity and flow across the portfolio.
• Lead, develop, and performance-manage a multi-disciplinary team.
• Build a strong culture of collaboration, innovation, urgency, and accountability; provide regular, contextual feedback and coaching to staff and peers across the product group.
• Own the program’s tooling strategy and roadmap across planning, execution, and reporting. Define and deliver executive-ready reporting and dashboards that translate metrics into a clear, accurate narrative of strengths, opportunities, and outcomes.
• Establish data quality standards and operating routines across JIRA and related systems; promote “JIRA hygiene” to ensure reliable, actionable program insights.
• Create an environment for open dialogue and productive problem solving; deliver clear, contextual communications to senior leadership and partners on plans, risks, and performance.

• facilitate across Multiple Organizations, complex stakeholder groups, coordinate cross-functional ways of working initiatives

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent work experience; 10+ years of business and/or technology leadership with practical delivery experience managing large, complex, cross-functional teams
• 5+ years leading large-scale agile transformations with demonstrated understanding of scaling frameworks (LeSS, SAFe)
• Expertise with Agile and Scrum frameworks and their application in product development; experience training and coaching Scrum and Agile principles and practices
• Demonstrated ability to use and analyze organizational metrics to foster continuous improvement and communicate a clear performance narrative.
• Strong stakeholder influence skills and executive presence; excellent communication, organization, and project management skills.
• Sound understanding of scaling frameworks (LeSS, SAFe) and agile events/techniques; commitment to JIRA hygiene and data quality in portfolio tooling.
• Ability to thrive in a fast-paced environment, work independently and collaboratively, and lead cross-functional initiatives at scale.
• Ability to establish standards and best practices that balance rigor with speed while meeting delivery expectations; maintain audit-ready artifacts and evidence across the program.
• Demonstrated leadership in coaching and situational leadership to build high-performance organizations and simplify/improve business processes at scale.
• Self-motivated and tenacious; able to drive agendas across diverse stakeholder groups in a large organization with clear, timely communications and decision-making frameworks

Preferred qualifications, capabilities, and skills:

• SAFe SPC certification preferred.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Promote strategy, coach leaders, and enhance practices for large-scale change and improvement.