Card Marketing Transformation is on a journey to build autonomous marketing tools and platforms which empower Chase Card and Connected Commerce marketers to deliver robust, accurate, expedient marketing campaigns at scale to our customers.

As a Sr. Product Associate on the Intake & Workflow team with Card Marketing Transformation, you will modernize how marketing strategies become customer-facing campaigns. You'll be at the forefront of supporting the build-out of automated, repeatable intake and workflow capabilities that improve speed, consistency, and control across Card and Connected Commerce marketing. You will help translate marketer needs into clear, activation-ready requirements that enable scalable campaign execution. You'll also partner with product, technology, design, data, and controls to improve catalog-aware intake patterns, strengthen governance and guardrails, and support AI-assisted recommendations that reduce manual effort. Your contributions to roadmap execution, tracking outcomes, and helping drive delivery in a matrixed environment— will bring structure and remove ambiguity, improving the end-to-end marketer experience.

Key Job Responsibilities

• Support product vision and roadmap execution by documenting goals, aligning work to larger Card Marketing Transformation priorities, and helping track progress against success metrics.
• Partner with marketers and channel teams to understand intake needs, clarify inputs, and surface recurring friction points to drive platform improvements.
• Translate needs into buildable requirements (user stories, acceptance criteria, workflow steps, data requirements), ensuring clarity for design and engineering teams.
• Help manage and refine the backlog by organizing epics/stories, maintaining prioritization artifacts, and supporting sprint planning and grooming ceremonies.
• Contribute to catalog-aware intake patterns (offer, audience, journey) by helping define required fields, validation rules, and pre-population logic.
• Support governance and controls by partnering with risk/control stakeholders to document guardrails, approvals, and auditability requirements within workflow.
• Assist with AI-assisted recommendation capabilities by helping define where recommendations fit into campaign intake, what inputs they use, and how outputs should be reviewed and actioned.
• Coordinate cross-functional delivery tasks (dependencies, risks, decisions, timelines) and maintain lightweight documentation in agile tools.
• Produce clear status updates (team readouts, milestone tracking, executive-ready summaries) that highlight progress, risks, and next steps.
• Contribute to continuous improvement by analyzing cycle time/rework drivers, recommending process improvements, and helping scale adoption through enablement materials.

Required Qualifications, Capabilities, and Skills

• 2+ years of experience in product, business analysis, marketing operations, marketing technology, strategy/ops, or program delivery in a cross-functional environment.
• Ability to translate business needs into clear, structured requirements (user stories, workflow steps, data fields, acceptance criteria).
• Strong written and verbal communication; comfortable facilitating working sessions and documenting outcomes.
• Analytical and structured problem-solving skills; able to identify root causes of rework and propose improvements.
• Familiarity with agile delivery practices and common tools (e.g., Jira/Confluence and collaboration platforms).
• Comfort partnering across technology, design, data, and controls with a collaborative, team-first approach.

Preferred Qualifications, Capabilities, and Skills

• Exposure to intake platforms, workflow automation (e.g., BPMN/workflow tools), or campaign orchestration concepts.
• Familiarity with reusable libraries/catalog concepts (content, offers, audiences) and how structured data improves execution.
• Exposure to experimentation, measurement frameworks, or time-to-market tracking.
• Interest in AI-assisted recommendations/agentic workflows, including human-in-the-loop review and controls.
• Experience supporting process standardization, controls documentation, or audit-friendly workflows in regulated environments.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans