Transactions Analyst
J.P. Morgan
IT
Join JPMorganChase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Client Service Analyst, you will be at the forefront of delivering exceptional client experiences, turning complex challenges into seamless solutions. Your work directly strengthens client trust and drives the operational excellence that sets JPMorganChase apart.
As a Client Service Analyst in Client Services, you will research and resolve client inquiries within established deadlines, ensuring timely and accurate reporting and reconciliation. You will serve as a key point of contact for clients and internal partners, playing a vital role in maintaining the accuracy and integrity of client accounts. This work matters because your dedication to quality and responsiveness directly supports our clients' confidence in JPMorganChase.
Job responsibilities
- Establish and maintain strong client relationships to foster trust and long-term partnership
- Address client inquiries timely and accurately, ensuring a high standard of service delivery
- Reconcile client accounts accurately and within established deadlines
- Meet internal and client-related deadlines while achieving or exceeding productivity, quality, and timeliness objectives
- Interact effectively with clients and internal partners, escalating issues to management promptly when needed
- Drive clear and professional verbal and written communication across various levels of the organization
- Identify process improvement opportunities based on inquiry data trends to enhance operational efficiency
Required qualifications, capabilities, and skills
- 1+ years of client service experience
- Strong research and analytical skills with the ability to resolve complex inquiries
- Demonstrated experience reconciling and confirming detailed activity across multiple client accounts within established deadlines
- Exemplary client focus and customer service skills
- Excellent communication skills — verbal, written, and listening
- Ability to explain complex information clearly and concisely to diverse audiences
Preferred qualifications, capabilities, and skills
- Problem-solving mindset with the ability to craft tailored and innovative solutions based on inquiry trends
- Ability to build trust, develop meaningful interpersonal relationships, and thrive within a virtual team environment
- Strong knowledge of MS Word, Excel, and PowerPoint
Work Schedule: Monday - Friday, 8:00 am – 5:00 pm or Monday - Friday, 11:00 am - 8:00 pm
This position may require you to work non-traditional hours and/or additional hours as business needs arise.
A Government Security Clearance may be required for this position. This includes, but is not limited to:
- Fingerprints
- Credit Check
- Employment History
- Tax Filing History (possibly)
- References (possibly)
- Proof of U.S. Legal Permanent Residence
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Leverage your analytical skills and engage in diverse tasks daily as a Client Service Analyst.