The Connected Commerce Payments organization is a motivated, forward-thinking team of highly talented product managers focused on delivering innovative payment services via today's and tomorrow's most important platforms. We aim to transform customer experiences, simplify business processes, and drive product excellence.

As a User Acceptance Testing Lead in the Small and Mid-sized Business Payments team, you will play a crucial role in shaping the UAT automation roadmap and owning end-to-end UAT execution. You will establish a disciplined UAT and controls-validation operating model, and provide transparent, data-driven reporting that builds stakeholder confidence in release readiness. You will collaborate with cross-functional teams to deliver high-visibility features to our customers. You will also lead the expansion of automated regression across a suite of payments products and own production validation post-release. This role aligns with the Product organization, and you will directly manage a team of UAT associates.

Job responsibilities

• Lead UAT planning, execution, defect triage, and sign-off for monthly releases across Small and Mid-sized Business Payments
• Define and drive a test automation roadmap, prioritizing stable regression flows and control-critical checks in partnership with engineering and QA
• Manage and develop a team of UAT associates, including setting priorities for work by risk/complexity, cross-training team members on test automation, and enforcing quality standards for scripts and evidence
• Build stakeholder confidence through clear release status, risk narratives, and go/no-go recommendations grounded in execution metrics and defect trends
• Ensure payment controls are validated as part of UAT, with audit-ready evidence and traceability
• Own UAT execution and defect management workflows in JIRA, including severity standards, SLAs, aging management, and retest discipline
• Lead production validation and coordinate with operations/support to drive closure for post-release issues

Required qualifications, capabilities, and skills

• 5+ years of experience in UAT/test delivery for complex business applications, with direct ownership of UAT outcomes in a recurring release cadence
• 2+ years of people management experience (or equivalent accountability leading a small testing team), with demonstrated coaching and performance management
• Proven ability to design and execute risk-based UAT plans, define entry/exit criteria, and drive release readiness decisions
• Proficiency with UDF and Cucumber, including creating/maintaining automated test scenarios and interpreting results to drive triage and sign-off decisions
• Hands-on experience using JIRA for test execution tracking and defect lifecycle management (workflows, dashboards, traceability)
• Demonstrated rigor in controls validation and producing audit-ready test evidence and sign-offs
• Excellent written and verbal communication skills, including executive-level status reporting and stakeholder management

Preferred qualifications, capabilities, and skills

• Master’s/MBA degree
• Payments & Banking domain experience (SMB preferred) and understanding of industry workflows, risks, and trends
• Strong attention to detail and ability to analyze requirements, identify gaps, and drive clarification to enable effective testing

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans