Product Director Document & Business Solutions
J.P. Morgan
Product
As a Product Director in Document & Business Solutions, you lead delivery of capabilities that reshape the way our businesses operate and engage clients, tackling complex workflow and document management challenges with scalable solutions.
Document & Business Solutions delivers a seamless, intuitive, and personalized employee experience by supporting day‑to‑day needs across four core service areas: Employee Document Services, Logistics and Warehousing, Transportation (including executive vehicles and shuttle services), and Supplies and Merchandise. These services collectively form a critical part of the firm’s operational infrastructure.
Job responsibilities
- Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
- Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets such as cost, features, reusability, and reliability to support growth
- Coaches and mentors the product team on best practices including solution generation, market research, storyboarding, mind mapping, prototyping methods, product adoption strategies, and product delivery
- Owns product performance and is accountable for investing in enhancements to achieve business objectives
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Establishes and scales product operating models that align Product, Engineering, Data, and Design around shared outcomes
- Identifies and leverages emerging technologies (e.g., AI, automation) to drive innovation and unlock new value
- Partners closely with Operations leaders to understand end-to-end service delivery, workflows, and constraints, ensuring product solutions are practical, scalable, and embedded in day-to-day execution
- Collaborates with Data and Analytics teams to define success metrics, monitor product performance, and leverage insights to inform roadmap prioritization and investment decisions
- Translates operational feedback and data insights into clear product requirements and priorities, balancing customer experience, efficiency, risk, and reliability
- Aligns stakeholders across Product, Operations, Data, and Technology to ensure shared understanding of outcomes, tradeoffs, and delivery expectations
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Proven experience to influence the adoption of key product life cycle activities including to lead and execute agile sprints.
- Experience operating Product Requirement Documents (PRDs) to translate business needs into action.
- Recognized thought leader within a related field
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Lead delivery of capabilities that reshape the way our businesses operate and engage clients, tackling complex workflow and document ma