Accessibility Lead, Vice President - Marketing
J.P. Morgan
Marketing & Communications
Are you passionate about making digital experiences accessible to all? Join us and shape the future of accessibility in Asset & Wealth Management Marketing. You will have the opportunity to lead impactful initiatives, collaborate with talented teams, and grow your career in a supportive, innovative environment. We value your expertise and offer you the chance to make a real difference for our clients and communities.
As a Vice President – Marketing Accessibility Specialist within the Asset & Wealth Management (AWM) Digital Product team, you will champion accessibility across our marketing channels. You will work closely with stakeholders to embed accessibility best practices, drive process improvements, and ensure compliance with evolving regulations. You will empower teams to deliver inclusive digital content and help shape our accessibility strategy. Your leadership will support our commitment to creating accessible experiences for all.
Job responsibilities
- Lead the accessibility implementation across AWM Marketing deliverables (web/digital, documents and email).
- Drive the approach to embed accessibility throughout the product lifecycle, including content owners, marketers, designers and development teams.
- Manage accessibility issue resolution end-to-end, applying business context to assess severity and drive prioritization.
- Coach and enable stakeholders through training and standards to improve accessible authoring and reduce rework.
- Identify and deliver automation opportunities to improve scale, consistency, and speed of conformance validation.
- Create and maintain playbooks, checklists, templates, and guidance tailored to email, documents, and digital outputs.
- Monitor regulatory and firmwide standard changes and ensure governance, controls, and processes remain current.
- Represent AWM Marketing at the firmwide governance forum, and work with other accessibility Line of Business partners to help drive accessibility for digital across the firm.
Required qualifications, capabilities, and skills
- Extensive experience in accessibility, digital governance, or accessibility compliance/implementation roles (or equivalent experience).
- Deep knowledge of WCAG requirements and ability to translate standards into testable, measurable controls.
- Expert knowledge of ADA and demonstrated ability to apply it in practical implementation contexts.
- Understanding of the EAA regulation and its relevance for global organizations.
- Familiarity with accessibility testing approaches (automated and manual) and assistive technology validation.
- Experience preparing Impact Assessments and governing Voluntary Product Accessibility Templates.
- Strong stakeholder management skills with the ability to influence across product, design, engineering, and marketing teams.
- Executive-ready communication skills and comfort operating in governance forums.
- Forward-thinking, proactive, and comfortable challenging the status quo to build a future-ready operating model.
- Strong program execution, prioritization, and attention to detail.
- Risk-aware, outcomes-focused, and able to translate standards into practical delivery expectations.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Drive accessibility excellence in digital marketing. Lead, innovate, and empower teams to create inclusive experiences.