Join a dynamic team focused on delivering critical supplier oversight and delivery outcomes for Card Acquisitions Product (CAP), supporting the strategic partnerships and external suppliers that enable Consumer and Business Card acquisitions.

As a Delivery Manager with a strong relationship management lens, you'll help maintain productive, solution-oriented partner engagements and ensure commitments translate into measurable outcomes. You’ll support execution of supplier roadmaps and modernization priorities through disciplined delivery management and Corporate Third Party Oversight (TPO) completion. You’ll work behind the scenes to coordinate stakeholders, manage dependencies and risks, and keep communications clear and timely, while driving operational excellence through process improvements, strong controls, and efficient, customer-focused execution.

Job responsibilities

• Support execution of supplier roadmaps and initiatives by translating priorities into delivery plans, milestones, dependencies, RAID tracking, and consistent status reporting
• Lead new and ongoing initiatives from inception to completion, coordinating deliverables across Product, Technology, Operations, Controls/Risk, and supplier teams
• Drive delivery support for modernization efforts, focusing on improving operational efficiency, reducing friction, and enabling scalable execution
• Lead and execute required deliverables for Corporate Third Party Oversight (TPO) compliance, ensuring timeliness, quality, and audit-ready documentation
• Evaluate the operating effectiveness of supplier management and business processes; identify gaps, recommend improvements, and coordinate actions with accountable owners
• Monitor supplier adherence to contractual requirements, policies, and procedures; analyze and communicate impacts of risks and losses (actual and potential)
• Oversee end-to-end change management activities, including communications, stakeholder impact assessment, readiness planning, and sustainment
• Develop and implement process improvement initiatives, using data analysis to identify operational inefficiencies, control gaps, and opportunities to enhance customer and business outcomes
• Use clear storytelling to communicate complex delivery topics, process changes, and risk tradeoffs to diverse stakeholders, driving alignment and timely decisions
• Work autonomously while managing competing priorities; exercise sound judgment in ambiguity, escalating issues appropriately and driving closure through follow-through

Required qualifications, capabilities, and skills

• 8+ years of experience (or equivalent expertise) in delivery management, program/project delivery, process improvement, supplier oversight, controls, risk management, or related functions
• Demonstrated ability to develop and implement process improvement or re-engineering programs focused on operational efficiency and risk reduction
• Proven experience leading end-to-end change management, including strategic communications, influencing, and stakeholder impact mitigation
• Strong ability to coordinate work across a matrixed environment and drive outcomes without direct authority
• Ability to collaborate with Product and Technology teams to discuss and recommend enhancements that improve customer experience and operational effectiveness
• Working knowledge of vendor management and risk/controls expectations, including execution aligned to Corporate Third Party Oversight (TPO) standards
• Strong organizational, analytical, and problem-solving skills, with the ability to make informed decisions in ambiguity
• Exceptional interpersonal and communication skills, including the ability to present clearly to senior stakeholders
• Bachelor’s degree or equivalent experience

Preferred qualifications, capabilities, and skills

• Financial services experience, particularly in vendor management/supplier oversight, controls, risk management, or compliance-related functions
• Experience supporting supplier performance management, governance routines, and contractual deliverables
• Systems thinking approach to analyze complex processes and identify optimization and integration opportunities
• Experience using agile methodologies to iteratively deliver improvements and increase responsiveness to change
• Familiarity with AI foundations and using AI tools responsibly to support process improvement and documentation quality (accuracy, context, and appropriate controls)
• Master’s degree and/or relevant certifications (e.g., PMP, Agile, Lean, risk/controls) preferred

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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With a strong relationship management lens, you'll help maintain productive, solution-oriented partner engagements and ensure commitments translate into measurable outcomes.