Join us to shape the future of our rewards program and deliver exceptional value to our customers. Make a meaningful impact by driving innovation and collaboration across teams.

As an Executive Director, Ultimate Rewards (UR) Gift Card Partnerships in Ultimate Rewards, you will manage direct relationships with gift card partners across UR passion areas in addition to our vendor relationship. You will negotiate commercial terms to optimize UR gift card program economics and increase merchant-funded value. You will build a forward-looking partnership roadmap aligned to UR strategy and customer segmentation, and drive cross-functional execution in a highly matrixed environment.

Job Responsibilities:

• Manage direct relationships with gift card partners across UR passion areas and vendor partnership, ensuring strong performance, alignment, and growth over time.
• Negotiate commercial terms to optimize UR program economics and increase merchant-funded value.
• Conduct competitor and market gap analyses to inform partner strategy, prioritization, and portfolio decisions.
• Build and maintain a long-term gift card partnership roadmap aligned with UR program strategy, customer segmentation, and evolving customer needs.
• Partner with Ultimate Rewards Program Management, Finance, and Card GM teams to execute and measure test-and-learn initiatives that improve program performance and customer value.
• Coordinate with Product and Marketing to enhance the end-to-end customer experience, including partner offers, merchandising, and customer communications.

Required qualifications, capabilities and skills:

• Proven relationship management capabilities and strong negotiation skills with ability to navigate internal stakeholders and align teams behind partner plans.
• Customer-first mentality with the ability to set a clear portfolio strategy and translate it into action.
• Ability to see the big picture while maintaining attention to operational and contractual detail.
• Strong understanding of pricing and commercial levers, with robust contract literacy to drive outcomes through disciplined economics management.
• Proactive, adaptable, and collaborative with ability to thrive in a fast-paced, ambiguous, matrixed environment.
• Detail-oriented, outcomes-driven leader with a track record of delivering results in complex environments without direct control of resources; willing to roll up sleeves and drive work to completion.
• Bachelor’s degree in Business, Finance, Marketing, or related field

Preferred qualifications, capabilities, and skills:

• 10+ years of experience in credit cards, loyalty programs, and/or financial services, with demonstrated ownership of partner/merchant relationships and commercial outcomes.
• At least 5 years in a leadership role, with Demonstrated ability to build and lead cross-functional teams in a matrixed environment.
• Excellent presentation, and stakeholder management skills along with experience in financial services or consumer rewards programs strongly preferred.
• MBA or advanced degree preferred.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans