Supplier Relations is a critical enabler of Chase Travel’s strategic goals, connecting airline, cruise, ground transportation, and distribution partners to internal teams to deliver innovative travel experiences, enabling a two-sided platform where customers gain access to exclusive offers and benefits from brands they love and partners gain access to new customers and new business.

As a Vice President, Business Strategy and Operations within Chase Travel, you will be responsible for setting strategic direction, overseeing business management functions, and promoting high-impact initiatives that accelerate delivery of our key priorities. This is a high-visibility role, partnering with senior leaders across the firm including Legal, Risk, Compliance, Product, Finance, Marketing, and Operations to ensure alignment with organizational goals and deliver measurable results. You will be a strategic thinker, exceptional communicator, and proven operator with a track record of leading complex initiatives at scale, who will serve as a key advisor to executive leadership and be accountable for strategic operations, organizational effectiveness, and team culture.

Job Responsibilities

• Set and execute the strategic vision for business management and operations, aligning objectives with broader business goals.
• Direct, oversee, and support special and ad hoc strategic and operational projects, ensuring successful delivery of key business priorities and initiatives.
• Identify and implement operational efficiencies, process improvements, and best practices to drive productivity and performance across teams.
• Oversee, prepare, and deliver executive communications including EMRs, business reviews, OKR management, status tracking for all projects, and strategic updates to senior executives.
• Develop a well-understood narrative of Supplier Relations strategy and vision, and draft team-wide and enterprise-level communications to ensure transparency, alignment, and collaboration.
• Lead and facilitate leadership team offsites and organization-wide town halls.
• Foster a high-performing, collaborative team culture by strengthening connections within Supplier Relations and across the organization, while managing employee opinion surveys, guiding principles, training, recognition and awards, and onboarding experience and resources to boost engagement and enrich the employee experience.
• Partner with executive leadership on organizational effectiveness, including org design, headcount planning, and workforce strategy to support team growth and performance.
• Oversee day-to-day operational infrastructure, including team communications channels, resources, and collaboration tools, to ensure the business runs efficiently.

Required Qualifications, Capabilities, and Skills

• 5+ years of relevant experience in business strategy, operations, and project leadership within a dynamic, fast-paced environment.
• Demonstrated expertise in strategic planning, business management, and operational leadership at scale.
• Proven ability to lead cross-functional teams and influence senior stakeholders.
• Exceptional organizational, multitasking, and prioritization skills with strong attention to detail and follow-through.
• Outstanding written, analytical, and verbal communication skills, with experience presenting to executive audiences.
• Ability to work independently and collaboratively, demonstrating integrity, accountability, and sound judgment.
• Flexibility to adapt to evolving priorities and proactively identify opportunities for improvement.
• Advanced proficiency with Microsoft suite (PowerPoint, Excel, SharePoint), and other collaboration tools (Monday.com, AirTable).
• Bachelor’s degree required.

Preferred Qualifications, Capabilities, and Skills

• MBA or advanced degree.
• Experience leading business strategy and operations in financial services.
• Track record of driving organizational transformation and operational excellence.
• Experience mentoring and developing high-performing teams.
• Preferred location for this role is NYC but candidates in other Chase Travel locations listed will be considered.

Note: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans