As a Business Development Practice Management Lead, Vice President in the Business Development team, you will support the strategy and execution for the full lifecycle development of relationship managers, from onboarding through advanced sales practices. You will partner across the organization to build inclusive, high-impact learning experiences that raise sales and service effectiveness. You will use data and feedback to continuously improve programs and sustain performance outcomes.

In this role, you will help build the sales capability that differentiates our affluent client experience. In this role, you will shape how relationship managers onboard, develop, and advance their sales practices—translating strategy into scalable learning that drives measurable business outcomes. You will combine disciplined program design with modern enablement techniques to improve productivity, consistency, and engagement across a decentralized field organization. You will help teams perform at their best while strengthening the client experience we deliver.

Job Responsibilities

• Partner to build sales training and coaching programs that reflect affluent client needs and translate business priorities into field execution.

• Partner to develop integrated programs that strengthen both sales and service capabilities across the relationship manager career journey.

• Create innovative, practical learning solutions that improve productivity, adoption, and sustained behavior change.

• Partner with senior stakeholders to align learning roadmaps to business priorities and frontline realities.

• Evaluate program impact using quantitative and qualitative outcomes, and adjust in real time to improve effectiveness.

• Apply artificial intelligence-enabled approaches to improve training relevance, personalization, and delivery efficiency.

• Establish governance and operating rhythms that ensure program consistency, quality control, and continuous improvement.

Required qualifications, capabilities, and skills

• Demonstrated understanding of affluent client needs and how they translate into frontline sales and service behaviors.

• Demonstrated experience designing and delivering sales training and coaching for relationship managers or comparable sales roles.

• Demonstrated ability to program manage large-scale training to decentralized sales teams while sustaining engagement and consistency.

• Demonstrated ability to program manage trainings that upskill sales professionals across career development stages.

• Demonstrated capability to partner in the creation of innovative training solutions that improve productivity and engagement.

• Demonstrated ability to partner with stakeholders to evaluate outcomes and make real-time and long-term program adjustments.

• Demonstrated experience building data-driven learning programs aligned to defined business priorities.

• Demonstrated proficiency using artificial intelligence tools to improve training efficacy and outcomes.

Preferred qualifications, capabilities, and skills

• Experience designing learning journeys using modern adult learning principles and behavior-based reinforcement.

• Experience with learning technologies used to scale, measure, and iterate training effectiveness.

• Experience translating business performance metrics into actionable field enablement interventions.

• Strong facilitation presence with the ability to influence senior stakeholders and frontline leaders.

• Demonstrated change leadership in implementing new ways of working across decentralized organizations.

• Experience building playbooks, coaching guides, and manager toolkits that sustain adoption over time.

• Experience establishing standards and governance for enterprise-wide enablement programs.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans