As an Industrial Design Vice President in DCE Card, you will lead end-to-end design for our physical payment ecosystem, including physical cards, packaging and unboxing experiences, physical spaces and payment technology touchpoints that bring our brand to life. You will shape the near- and long-term roadmap through strong cross-functional partnership, set a high bar for craft and usability, and ensure designs are feasible, inclusive, and scalable across portfolios. You’ll operate as a senior design leader; owning key programs, proactively navigating ambiguity, and serving as a player/coach who raises team capability through mentorship, critique, and hands-on delivery.

Job Responsibilities

• Lead industrial design from concept through production, ensuring high-quality form, function, usability, and brand expression across cards, packaging, spaces, and payment technology.

• Own complex, multi-stakeholder programs (card platforms, refreshes, packaging, spatial rollouts, payment tech), managing dependencies and driving decisions.

• Establish and evolve design principles for physical products and systems, balancing consistency with innovation.

• Apply expertise in manufacturing, materials, CMF, tolerances, and constraints to deliver scalable, feasible solutions.

• Translate research, market signals, and business context into clear design strategies, frameworks, and recommendations that shape roadmaps.

• Champion inclusive, accessible, and ergonomic design for diverse users and contexts.

• Create and oversee high-fidelity prototypes and models to communicate intent, validate usability, and accelerate decisions.

• Partner with Product, Engineering, Research, Risk, Legal, and Operations to meet performance, compliance, security, and lifecycle needs.

• Apply and guide responsible AI use in design (concept exploration, iteration, synthesis, evaluation) while ensuring customer focus, brand alignment, and feasibility.

• Present and defend design strategy to senior leadership, driving alignment and approvals.

• Mentor designers and improve team standards, processes, and documentation to elevate quality and velocity.

Required Qualifications, Capabilities, and Skills

• 5+ years in industrial design (or equivalent) focused on improving experiences with physical products and systems, including shipped work.

• Demonstrated ability to lead projects/programs with significant ambiguity, multiple stakeholders, and high customer/brand impact.

• Expert-level capability producing visually compelling and production-minded design outputs using industry-standard tools (e.g., Rhino, KeyShot, Solidworks, Adobe Creative Suite; others as applicable).

• Strong track record translating research and insights into strategy, requirements, and measurable design decisions.

• Deep knowledge of manufacturing/materials, including design-for-manufacture considerations and iterative refinement from prototype to production.

• Proven application of inclusive design, accessibility, and ergonomics with evidence of customer-centered outcomes.

• Working knowledge of AI applications in product development—ability to evaluate where AI accelerates discovery, ideation, iteration, and decision support, while maintaining rigor, design intent, and accountability for outcomes.

• Portfolio demonstrating exceptional craft across aesthetic and functional design thinking, with clear problem framing and decision rationale.

• Ability to create high-impact visualizations and narratives that align cross-functional partners and influence leadership decisions.

• Strong judgment in applying on-brand and on-trend CMF decisions while balancing durability, cost, sustainability, and manufacturing constraints.

• Excellent collaboration skills across disciplines; ability to drive outcomes without relying on formal authority.

Preferred Qualifications, Capabilities, and Skills

• Experience leading design for highly regulated products or environments, with comfort navigating constraints and controls.

• Demonstrated success influencing portfolio-level direction (patterns, design language systems, standards, governance).

• Experience collaborating with external partners (e.g., manufacturers, vendors, agencies) and managing deliverables/quality.

• Evidence of mentoring, coaching, or informal leadership; experience leading critique and raising team craft.

• Demonstrated flexibility designing across multiple product types and contexts, including card products, packaging systems, spatial/fixture experiences, and payment technology touchpoints.

• Familiarity with AI-enabled workflows for design and research (e.g., concept generation, prompt-driven exploration, synthesis/insight acceleration) and the ability to set quality bars and guardrails for their use.

• Knowledge of and curiosity about emerging materials/processes; ongoing learning in manufacturing innovation and sustainability.