Build products that matter at scale, alongside a diverse and inclusive team. If you’re commercially minded, customer-focused, and energized by agile delivery, you’ll thrive here.

As a Senior Product Associate in Trust and Security, you define the product roadmap and objectives for a customer service operations technology platform. You lead end-to-end delivery, partner closely with technology leaders, and ensure solutions launch successfully while meeting stakeholder expectations and required controls.

Job responsibilities

• Define the roadmap, objectives, and measurable outcomes for the customer service operations technology platform
• Own end-to-end product delivery, ensuring outcomes meet agreed stakeholder acceptance criteria
• Partner with the Tech Lead to align product vision, technical approach, and requirements feasibility
• Maintain and prioritize the product backlog to maximize customer and business value
• Develop clear cases for value and ensure alignment across stories, epics, and themes
• Create testing and implementation plans to support high-quality releases
• Gather feedback and use product analytics to iterate and improve client and user experiences
• Ensure solutions meet legal, regulatory, risk, and control requirements throughout delivery
• Communicate product direction, roadmap, and trade-offs to technology and business audiences
• Lead with a hands-on, detail-oriented, outcome-focused approach and strong team collaboration

Required qualifications, capabilities, and skills

• 3 years Expertise delivering and scaling customer service operations technology products
• Experience working in complex software environments using Agile and Scrum practices
• Strong ability to plan, prioritize, and maintain product backlogs
• Strong experience assessing value, developing cases, and prioritizing work to align with product strategy
• Expert knowledge of Agile principles, processes, and best practices
• Experience with hypothesis-driven development, product experimentation, and product analytics
• Strong communication skills, including explaining design, architecture, and roadmap to varied audiences

Preferred qualifications, capabilities, and skills

• Experience creating structured testing strategies and implementation plans for product releases
• Demonstrated ability to balance customer needs with commercial outcomes and delivery feasibility
• Experience partnering closely with engineering leaders to align product and technical direction
• Track record of improving user experience through iterative delivery and feedback loops
• Experience operating in environments with significant risk, control, or regulatory requirements

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Shape customer service operations tooling, delivering roadmap-to-launch outcomes that improve experiences and enable new market expansion.