Payments - B2B Payables Client Solutioning - Executive Director
Customer Service
The Healthcare Services (HCS) &Healthcare, Higher Education and Not for Profit (HHN) verticals within the Commercial Banking Specialized Industries team encompasses companies in both the For Profit and Not for Profit Sectors. Unlock your potential as a leader in Payments, where you will arm sales, optimize complex problem-solving, and shape customer-centric strategies. Leverage your expertise to make a lasting impact in a fast-paced, collaborative environment.
As an Executive Director in Commercial Banking Payments, you are an expert in a diverse set of products and the sales cycle for a designated client segment. As a leader on the team, you leverage your advanced capabilities to craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers.
Job responsibilities
- Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end-to-end product solution strategies and processes
- Partners with Sales to advise on strategic pricing for deals, contributes to the development of sales training and collateral, and supports Request for Proposal (RFP) responses
- Manages the collection of client feedback and oversees the delivery of feedback to Market Management and Product
- Influences the product roadmap, vision, development, execution, risk management, and business growth targets
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise leading and developing business-to-business payment solutions across multiple teams and a cluster of products
- Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes
- Demonstrable experience structuring and handling complex solutions for business problems to meet clients’ needs
- Experience driving change within organizations and managing stakeholders across multiple functions
Preferred qualifications, capabilities, and skills
- Knowledge of the Healthcare, Higher-Education and Not for Profit industries and payment flows
- Diligence to maintain up-to-date and accurate pipeline reports.
- Team-oriented with the ability to develop strong working relationships with clients, peers, and cross-functional partners.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Lead Commercial Banking Payments solutions for HCS/HHN clients, partnering with Sales to drive strategy and growth.