Join a team where your analytical and organizational skills directly contribute to protecting millions of customers. In this role, you'll work at the intersection of product, engineering, and data — helping build the infrastructure that powers real-time fraud detection and risk decisioning. You'll grow your product craft in a fast-paced environment that values execution, collaboration, and impact.

As a Product Associate Senior Associate in Trust & Security, you will support the product team responsible for data modernization across Chase's Trust & Security data ecosystem. You will help maintain product artifacts, gather and document requirements, track delivery progress, support stakeholder routines, and contribute to the execution of a next-generation data platform on AWS — working across Product, Engineering, Architecture, Operations, Risk, and Controls to support scalable capabilities that strengthen fraud detection, decisioning, and customer protection.

Job responsibilities

• Support product managers in executing the Trust & Security data modernization roadmap by documenting priorities, delivery milestones, adoption measures, and key dependencies.
• Assist assigned product workstreams through discovery, requirements gathering, backlog refinement, delivery tracking, launch readiness, and post-launch measurement.
• Coordinate with Product, Engineering, Architecture, Operations, Risk, and Controls partners to track dependencies, risks, readiness criteria, and migration-related follow-ups.
• Analyze operational, stakeholder, and platform inputs to identify product improvement opportunities, adoption trends, delivery gaps, and areas requiring escalation.
• Maintain product artifacts including roadmaps, requirements, status updates, success metrics, meeting notes, action trackers, and decision logs.
• Document technical, operational, regulatory, and control requirements in partnership with product managers and cross-functional stakeholders to support delivery planning and adoption readiness.
• Support readiness planning with platform owners and operations teams by tracking parity needs, non-functional requirements, operational controls, and runbook inputs.
• Coordinate delivery activities for next-generation platform capabilities that improve access to trusted, governed, real-time signals for fraud detection and decisioning use cases.
• Support documentation of shared data contracts, data quality expectations, freshness targets, lineage needs, and governance standards in partnership with Engineering, Architecture, and data owners.
• Track product health, adoption progress, delivery milestones, consumer onboarding, migration readiness, and open dependencies, preparing updates and escalation materials for product leadership.

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, technology delivery, data analysis, business analysis, operations, risk, or financial services technology.
• Working knowledge of the product development life cycle, including discovery, requirements documentation, backlog support, delivery tracking, launch readiness, and performance measurement.
• Ability to gather, organize, and translate customer, business, technical, and control needs into clear documentation, user stories, acceptance criteria, and delivery tracking materials.
• Experience coordinating across cross-functional teams and supporting stakeholder routines with Product, Engineering, Architecture, Operations, Risk, Controls, and business partners.
• Bachelor's degree or equivalent experience.
• Experience supporting modernization, migration, platform delivery, or technology change initiatives, including dependency tracking and readiness coordination.
• Familiarity with data platform concepts such as real-time data, cloud platforms, data quality, lineage, governance, reporting, and product analytics.
• Understanding of controls, data governance, regulatory considerations, data quality, issue management, and risk-aware delivery practices.
• Strong organizational skills, attention to detail, analytical thinking, and ability to manage multiple priorities in a fast-paced, matrixed environment.
• Strong written and verbal communication skills, including the ability to prepare clear status updates, meeting materials, action trackers, and concise summaries for product leadership.

Preferred qualifications, capabilities, and skills

• Experience with cloud-based data modernization, platform delivery, fraud technology, AI/ML enablement, data products, or financial services transformation.
• Experience with Agile tools, product roadmapping tools, reporting dashboards, data analysis, SQL, Jira, Confluence, or related delivery management tools.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Turn complex data challenges into customer-protecting solutions on a next-generation fraud and decisioning platform.