• Works across products and product lines to help ensure delivery against business objectives
• Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives
• Oversees and coaches a team to best implement the strategy for adapting and executing the full product-line framework and ensures our core cross-product priorities, sequencing, and trade-offs are realized
• Implements portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
• Owns end-to-end delivery execution from intake and prioritization through launch, adoption, measurement, and optimization
• Translates business strategy into clear roadmaps, milestones, success measures, and delivery plans
• Defines and leads customer success and adoption strategies, including stakeholder readiness, user engagement, training, communications, and post-launch support
• Monitors adoption, usage, satisfaction, operational performance, and business-impact metrics to identify opportunities for improvement
• Creates feedback loops with customers, business users, and internal stakeholders to inform roadmap decisions and product enhancements
• Serves as a trusted advisor to senior leadership on delivery health, adoption, stakeholder readiness, and business impact

• Experience delivering personalization, recommendation, or data-driven insights products at scale
• Background partnering with design and analytics teams to translate customer needs into product experiences
• Familiarity with metrics-driven adoption frameworks and post-launch measurement practices
• Experience operating within highly regulated or controlled environments
• Track record of influencing decisions across matrixed, senior stakeholder groups

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans