Who You Are

You are the support pillar that develops trust to those around you. You are a team player who can effectively communicate with internal and external teams. You like breaking down complex concepts to easier to understand terms. You thrive in a fast-paced, process-driven, and data-driven environment.

The Operations Associate on the Financial Benefits team will help ensure the best possible customer benefits experience by collaborating with Operations Analysts to improve processes, help Sales and Onboarding teams get new companies set up, and resolve client issues with our Customer Success teams; all while owning the day-to-day tasks associated with managing large group benefits.

Your Success Profile

What You Will Work On

• Perform day-to-day operations for HSA, FSA, and Commuter as part of Justworks Benefits Program
• Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
• Triage incoming issues/inquiries to identify need for engineering intervention and escalate accordingly
• Collect customer benefits data and other sensitive information to enroll customers in third party service offerings
• Work with third party vendors to resolve escalated issues - enrollment errors, plan coding issues, payroll file failures
• Resolve employee level benefit requests such as; qualifying life event plan changes, new enrollments, etc.
• Assist senior team members in building out internal benefit resources (help articles, training decks, etc.)
• Develop creative solutions for new issues with assistance from supervisors using available resources and systems
• Performs other related duties as assigned

How You Will Do Your Work

As a Wealth & Wellness Programs Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 2 years of work experience
• Experience in an operations, onboarding role or customer service related field preferred
• Knowledge of employer sponsored benefit plans
• Excel experience or equivalent required
• SQL knowledge preferred

The base wage range for this position based in our New York City Office is targeted at $28.13 to $30.94 per hour.

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