Who You Are

The Tax Registration Analyst will help manage, track, and improve Unemployment Registration handling and processes. Successful candidates will have the ability to create and execute projects to improve efficiency and the customer experience. Additionally, you are someone who enjoys developing product metrics, deriving and sharing insights about adoption, and advising on data collection and usage. You have a passion for constant learning and a sense of curiosity. You are someone who has an entrepreneurial spirit and wants to always leave things better than the way you found it. Above all this role requires flexibility, determination and excellent people skills as you work cross-functionally to solve customer issues as well as communicate with local, state, and federal agencies.

Your Success Profile

What You Will Work On

• Build and maintain reports, models, and dashboards around these key metrics to monitor and improve performance
• Analyze reports to identify where changes should be made for better efficiency, quality, and lower cost
• Help develop and define KPIs for department adoption and usage
• Serve as the point of contact for resolving complex problems, escalating issues when necessary
• Establish relationships with vendors and state representatives, disseminating information and answering questions
• Train staff on software and other reporting systems
• Collect and analyze data to produce forecasts, assessments, recommendations, and reports
• Initiate and lead meetings to begin, troubleshoot and complete department projects
• Work cross functionally with team members within network
• Perform other related duties as assigned

How You Will Do Your Work

As a Tax Registration Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

Qualifications

• Minimum 2 years of project management and/or data analytics experience
• Experience working with SQL
• Strong knowledge of Excel or another tool for data manipulation
• Process-driven while able to be resourceful and adaptable
• Experience with State Unemployment Insurance registration handling preferred (New York experience a plus)
• PEO experience preferred

The base wage range for this position based in our New York City Office is targeted at $75,000.00 to $82,500.00 per year.

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