Who You Are

As a Senior Operations Associate on this team, you will actively contribute to managing our relationship with carriers and play a key role in ensuring the accurate and efficient handling of data. Your ability to communicate with the team proactively and to be solution-oriented will be invaluable in this role. You will actively engage in collaborative problem-solving, working closely with senior Operations colleagues, as well as members of the tech and business teams. Together, you will identify opportunities for us to invest in improving efficiency and streamlining our processes.

This role is an incredible opportunity for someone looking to join a fast-growing team and get experience and exposure to all parts of building and running a product and business. As part of the Benefits Platform Operations team, you will have a number of different paths available to you for growth, assuming you meet/exceed expectations.

The Benefits Platform Team is a new investment at Justworks, and operates as an autonomous and tight knit cross-functional unit. The team is responsible for accelerating the growth of the core business by building and running a new, hyper-flexible benefits platform that will serve as the launch pad for multiple new products, services, and partnerships over the next 5 years.

Your Success Profile

What You Will Work On

• Perform day-to-day operations for our small group health insurance offering

• Work with insurance carriers to resolve escalated issues - enrollment errors, plan coding issues, and other discrepancies highlighting said issues to ProdEng if recurring in nature

• Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals

• Identify and remediate problems by developing and updating standard operating procedures

• Support system implementation of new benefits and report changes in systems/procedures across teams

• Execute regular filing and/or any additional regulatory duties

• Adhere to vendor and internal partner SLAs

• Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly

• Work closely and collaboratively with senior team members to develop strategies to drive operational efficiencies

How You Will Do Your Work

As a Senior Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum 2 years experience in an Operations role required

• Knowledge of Employer-Sponsored Benefit Plans is a plus

• Experience working in a fast-paced, data-driven environment

• Process-driven and able to break down complex concepts into core details

• Experience working cross-functionally

• Extremely detailed-oriented with great time management skills

• Excel experience or equivalent required

• Strong analytical and data management skills

• Strong project management and execution skills

• Experience with Jira and Confluence or similar software

• You enjoy working with people and helping others solve problems

The base wage range for this position based in our New York City Office is targeted at $66,500.00 to $73,150.00 per year.