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Senior Manager, Product Marketing

Justworks

Justworks

Marketing & Communications, Product
New York, NY, USA
Posted on Tuesday, June 4, 2024

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

The mission of Justworks’ Product Marketing team is to deliver the right product to the right audience using the right message. We love using products as a vehicle to represent the voice of the customer and foster strategic innovation by translating our deep understanding of customer and market needs into product opportunities.

We’re looking for a seasoned Product Marketing leader with experience in go-to-market strategy and a history of driving cross-sell, upsell, and customer marketing efforts to support our benefits offering across the Justworks portfolio.

As a Sr. Manager on the Product Marketing team, you will work with our Benefits product team to bring new benefits, features, and services to prospective and existing customers. You’ll be responsible for leading go-to-market strategy for Benefits products and features at various stages of maturity and across multiple platforms (Justworks PEO, Justworks Payroll, and Justworks International) and building relationships with different stakeholders. You’ll help identify product-market fit, target personas, and define initial messaging and positioning to articulate our value. You’ll also set the foundation for how we increase benefits adoption through customer marketing tactics, inclusive of product-led cross and upsell motions and sales enablement. This role is ideal for a Product Marketer passionate about understanding complex products and translating to communicate with non-technical / non-expert stakeholders.

Additionally, in this role, you’ll be a key member of the Product Marketing leadership team, helping to shape and scale the function as it grows. You’ll be responsible for owning and scaling core Product Marketing processes and operations across departments and multiple product lines, leveling up the team in terms of skill sets and best practices, setting the overarching vision and goals for the team, and ensuring the voice of the customer and market are integrated into everything we do.

Your Success Profile

What You Will Work On

  • Lead high-performing teams of Product Marketing Managers across multiple product domains. You’ll mentor your teams to improve their skills and empower them. You’ll create psychological safety and a culture of belonging, learning, and growth
  • Lead your team to execute go-to-market strategies that drive ongoing product and feature adoption, revenue growth, and retention
  • Work alongside Product leadership to shape the product strategy and priorities for your product domains
  • Apply buyer, segment, and go-to-market expertise to develop the end-to-end marketing strategy/business plan addressing selected buyer groups/cohorts
  • Bridge the gap between Justworks’ corporate-level strategy and the product strategy for your domains, ensuring Product Marketing initiatives and investments thoughtfully align with overarching business goals
  • Identify opportunities to drive differentiated value propositions for our customers and product-driven growth via build/buy/partner recommendations.
  • Assist and maintain overall processes and operations for the Product Marketing department in partnership with the director of Product Marketing and cross-functional stakeholders.
  • Guide your team to be strong customer advocates and to leverage market, competitive, and customer insights to influence our product direction and go-to-market strategy
  • Develop go-to-market product launch strategies with colleagues in marketing, product management, and revenue enablement to deliver high-impact, integrated stories resulting in increased engagement and product adoption
  • Work closely with the Sales, Customer Support, and Marketing teams to identify key cross and upsell opportunities.
  • Guide your team to set, measure, and report on Product and Marketing KPIs and metrics that ladder up to Justworks’ overall strategy and outcomes
  • Perform other related duties as assigned.

How You Will Do Your Work

In any Product Marketing role, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Customer focus - builds strong customer relationships and delivers customer-centric solutions.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Results-driven - consistently achieves results, even under difficult circumstances.
  • Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

  • You have a minimum of 7 years of work experience in Product or Customer Marketing for tech/software products, preferably B2B
  • You have experience working in the Benefits domain, ideally with Medical/Dental/Vision offerings and/or differentiated benefits.
  • You have a minimum of 4 years of experience leading and building high-performing Product Marketing teams
  • You have strong analytical skills; you excel at synthesizing market, competitive, and customer insights into clear takeaways and recommendations
  • You are a strong communicator and storyteller, communicating concepts and ideas in different formats depending on the need, and revising your approach.
  • You can craft high-impact marketing plans with clearly defined value propositions and product messaging
  • You have experience working in a fast-paced, startup environment
  • You have a product mindset and track record of working well with and earning the respect of product teams
  • Knowledge or experience in HR space a plus

The base wage range for this position based in our New York City Office is targeted at $190,000.00 - $218,500.000 per year.

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Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment