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Manager, State Unemployment Insurance (SUI) Rate Operations

Justworks

Justworks

Operations
New York, NY, USA
Posted on Friday, June 7, 2024

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

Everything you deliver is backed by a solid strategy, compliance and data modeling. You’re excited by the idea of leading initiatives across an organization and driving impact. You will help to maintain the integrity within the State Unemployment Insurance (SUI) Program within the country.

As a Manager, SUI Rate Operations, you will work collaboratively with Justworks’ Payment Tax Unit (PTU) Team as well as cross-functionally with teams across Justworks including: Customer Success, Technology, Engineering, Business Operations, Business Intelligence, Onboarding, Legal, Sales and Finance. These programs will deal directly with Workforce Development, Policy, the Economy, Employment Services, the health of State’s Unemployment Insurance trust funds as well as all current and future exchanges within the State Information Data Exchange System (SIDES) program.

As a Manager, SUI Rate Operations, you will be responsible for SUI Compliance/Risk Management, Rate Forecasting, Coaching and Development of Talents as well as driving innovation and cost savings through accurate data modeling.

We’re helping businesses get off the ground by enabling them to focus on running their business. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Read more here.

Your Success Profile

What You Will Work On

  • Drives the delivery of competitive State Unemployment Insurance rates and ensuring services are provided in alignment with our values, and in compliance with applicable laws (Federal, State and local)
  • Interpret, apply and implement tax-related accounting standards and disclosures while researching and documenting tax technical matters, positions, policies, and procedures
  • Partner with the National Association of Professional Employer’s Organization (NAPEO) and National Association of Workforce Agencies (NASWA) to strategically drive alignment of industry standards within Justworks. Keep informed of PEO industry-specific tax laws, regulations, and tax incentives to ensure that appropriate tax strategies are in place.
  • Hire and manage a team of associates responsible for executing day-to-day operations while timely and accurately delivering remittances
  • Improve team workflows for PEO and Client Reporting rates.
  • Ensure the team is up to date on knowledge of the principles, theories, techniques and trends of public administration including financial management, labor relations, and related governmental programs.
  • Lead regular team meetings, sharing their progress on weekly metrics reports, coaching and regularly reviewing team and individual performance.
  • Develop a team that demonstrates a high level of accountability, initiative, effort, and commitment towards completing assignments efficiently and adherence to team SLAs while achieving high client satisfaction rates
  • Proactively communicate changes in procedures and other important updates to teams and key stakeholders.
  • Lead special projects to ensure the long-term operation success of the unemployment insurance life cycle in conjunction with the Director, Unemployment Insurance.
  • Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions.
  • Develop, implement, improve, and streamline tax compliance policies and procedures to ensure compliance with applicable tax laws, rules, and regulations;
  • Manage rate forecasting, business underwriting and audit of state unemployment tax rate. Risk mitigation through development and application of effective controls, communications, reporting and checks & balances to reduce financial exposure and liability.
  • Serve as a point of escalation for items requiring additional support and oversight for all aspects of state unemployment insurance to maintain integrity within the program.
  • Analyze operational workflows and processes and develop standards, policies, procedures and improvements
  • Collaborate with cross-functional teams—including Sales Enablement, Tax Filing and Reporting, Customer Onboarding, Technology, Legal, Customer Success Organization, and Finance—to define and set quarterly financial and operational goals. Your focus will be on ensuring compliance, strategic advantage, and sustainable growth across the entire company.
  • Drive continuous process development, improvements and refinement, including development of standards that drive excellence, measurable results, scale and consistency
  • Research technical state unemployment tax matters, positions, policies, and procedures and assist in drafting memorandum to support and document conclusions, including tax positions related to nonrecurring company transactions.
  • Assist with state non-unemployment tax-related projects and queries, including certain payroll and payroll-related tax positions and accruals in coordination with the responsible teams, as necessary.

How You Will Do Your Work

As a Manager, SUI Rate Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Organizational awareness - maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.
  • Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
  • Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

  • 2+ years people management experience
  • 4+ years of experience, years of project management and/or data analytics experience
  • 4+ years State Unemployment Insurance Rate Forecasting is required
  • State Information Data Exchange Systems (SIDES) is required
  • 4+ years PEO experience required
  • Experience with State Unemployment Insurance claim handling in all 50 states is preferred.
  • Advanced experience working with SQL and strong knowledge of Excel or another tool for data manipulation
  • Ability to be process-driven while remaining resourceful and adaptable
  • Ability to quickly grasp finance and operations practices and business drivers; comfortable and familiar with predictive modeling techniques
  • Knowledge of at least one statistical programming language preferred, with willingness to learn R, Python or Ruby
  • Strong presentation skills
  • Proven ability to balance multiple priorities in a fast-paced environment and effectively adapt to changes
  • Keen attention to detail with a strong organization and communication skills

The base wage range for this position based in our New York City Office is targeted at $122,000 - $134,200 per year.

#LI-Hybrid #LI-KO1

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment