Who You Are

The Licensing Operations team plays a vital role in enabling Justworks to operate as a Professional Employer Organization (PEO) across all jurisdictions. As Manager, Licensing Operations, you will lead the team responsible for securing and maintaining the licenses, certifications, and accreditations that allow us to support our customers and uphold our credentials. You will oversee a team responsible for the timely and accurate collection of customer data and sensitive business information, ensuring successful submission to vendors and state agencies for licensing and regulatory compliance. This role sits at the intersection of regulatory compliance and operational execution. It involves translating complex regulatory requirements into clear processes, controls, and systems that ensure compliance at scale. Success requires both a strong understanding of compliance requirements and the ability to operationalize them efficiently across teams and tools.

You are a people-first leader who thrives in operational environments where precision is critical and compliance is non-negotiable. You love solving complex problems, developing scalable systems, and coaching others to grow. You’re energized by the idea that your work enables the entire business to function. You work well cross-functionally and enjoy building consensus across internal teams and external partners. You excel at solving problems and helping others learn in the process. This is a high-impact role that calls for operational rigor, good judgment, and strong people leadership.

Your Success Profile

What You Will Work On

• Manage a team of coordinators and analysts who are responsible for the day-to-day administration of licensing and regulatory requirements
• Drive timely and accurate execution of licensing, registration, and certification activities across all applicable states and jurisdictions
• Design and scale repeatable systems for collecting and submitting sensitive customer and business data in support of regulatory compliance
• Recruit, onboard, and coach team members to deepen both technical skills and operational understanding
• Proactively identify operational risks and pain points, design remediation plans, and implement sustainable process improvement with scaling in mind
• Own and continuously evolve the team’s documentation to ensure clear, accurate, and accessible process knowledge
• Partner with Legal and Compliance to interpret regulatory requirements, mitigate risk, and ensure submission accuracy
• Collaborate with Product and Engineering to address system gaps, deploy fixes, and drive automation and efficiency
• Perform other related duties as needed to support the team and broader operations

How You Will Do Your Work

As a Manager of Licensing Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections).

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 3 years in a people management or team lead role
• 5 years of experience in operations or compliance
• Proven track record of building and leading high-performing teams
• Excellent written and verbal communication skills
• Strong project management and execution capabilities
• SQL proficiency (highly preferred)
• Demonstrated success in process improvement and leveraging technology to drive efficiency
• Experience operating in a regulated environment, with the ability to balance compliance obligations and operational efficiency

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

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