Who You Are

You are a seasoned professional and strategic leader passionate about building true organizational resilience. You have extensive experience developing and implementing end-to-end business resilience and crisis management capabilities that strategically positions the company to operate effectively despite unforeseen disruptions. Your work ensures the organization can effectively prepare for, respond to, and recover from disruptive events of all scales, safeguarding people, operations, customer services, and brand reputation.

Reporting to the General Counsel, you will be a proactive and collaborative partner responsible for embedding a culture of preparedness across the company. This hands-on role requires you to think strategically, act decisively under pressure, and enable the capabilities needed to safeguard the business.

Your Success Profile & What You Will Work On

Strategic Resilience Program Management

• Lead Program Strategy and Governance: Continue to develop and refine the enterprise-wide Business Resilience program, defining its core components (e.g., BIA, BCP, Incident & Crisis Management) and refining governing policies and standards to align with industry best practices and regulatory requirements.
• Drive Cross-Functional Integration: Champion resilience across the enterprise by partnering with key functions. Ensure tight alignment with enterprise risk management, internal audit, between Business Continuity and IT Disaster Recovery strategies, and between Crisis Management and the Cyber Incident Response program.
• Ensure Continuous Evolution and Maturity: Proactively evaluate and mature the resilience program, continuously assessing its effectiveness against the evolving threat landscape and shifting business priorities to ensure a constant state of preparedness.

Crisis Management Leadership:

• Lead Real-Time Crisis Response: Act as the crisis leader during major incidents by activating the Crisis Management Team (CMT) providing strategic guidance, and driving timely decisions and resource coordination across teams.
• Enhance Organizational Preparedness: Design and implement an enterprise-wide exercise program, including ensuring tabletop simulations are held with key stakeholders, to continuously validate plans, test capabilities, and track areas for improvement.
• Drive Continuous Improvement: Conduct post-incident reviews and after-action reports to identify root causes and lessons learned, ensuring that corrective actions and preventative measures are implemented across the business.
• Serve as a Strategic Advisor: Act as a key advisor to business leaders on crisis response and continuity, providing executive-level reports on preparedness, incident trends, root cause analyses, and the status of ongoing improvement initiatives.

Cross-Functional Partnership and Ownership:

• Partner with stakeholders: Work across all business units (e.g., Operations, IT, Technology, Benefits, Product, People Team, Legal, Communications, Physical Security, Procurement, etc.) to embed resilience principles and practices into their daily operations.
• Trusted advisor: Act as the subject matter expert and trusted advisor to senior leadership, providing regular updates on program status, potential risks, and crisis response.
• Building a Resilient and Ready Culture Foster a culture of readiness and accountability by empowering functional leaders, ensuring they have the necessary resources and support to embed resilience principles throughout their areas of responsibility.

Training, Exercising, and Raising Awareness:

• Exercise Strategy: Partner with key stakeholders to design and execute a broad exercise and testing program to strengthen incident and crisis management capabilities, including tabletop exercises, functional drills, and full-scale simulations to validate plans and improve response capabilities.
• Training & Awareness: Develop and deliver appropriate training and awareness programs for all levels of the organization, from executive leadership to individual team members, on their roles during a disruption.
• Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As a Director, Business Resilience & Crisis Management, how results are achieved is paramount for your success and will ultimately help to contribute to our success as an organization and leader in the marketplace. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

• Good judgment: critical thinking and the ability to analyze and assess problems and implications, identify patterns, make connections of underlying issues, understand risks and develop mitigation strategies, and take ownership of the outcome.
• Resourcefulness: take a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication: put our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and advocacy.
• Influence and leadership: foster a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge: the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day-to-day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications and Experience

Required:

• Experience:
• Minimum of 10 years of professional, hands-on experience with crisis or major incident management, leading cross-functional and third-party response efforts.
• Proven experience designing and implementing an end-to-end business resilience program or leading a significant program transformation globally.
• Demonstrable experience with crisis management of critical incidents related to disasters, technology disruptions, cybersecurity, fraud, and/or operations.
• Proven ability to thrive in a high-growth, fast-moving environment, effectively navigating change and managing deadlines and milestones.
• Skills and Knowledge:
• Deep understanding of technology processes in a cloud-based environment.
• Thorough knowledge of internal policies, standards, laws, and regulations, with the ability to apply industry best practices to incident response and business continuity.
• Strong program leadership skills with a structured approach to program development and improvement.
• Leadership & Personal Attributes:
• Ability to be assertive, confident, and provide decisive leadership in times of crisis, including when interacting with senior leadership.
• Exceptional analytical and communication skills (both written and verbal), with a specific ability to remain clear and calm under pressure.
• Outstanding interpersonal skills with a demonstrated history of successfully influencing and engaging with multiple levels of leadership.
• A creative problem solver, effective negotiator, and results-oriented team player who is open to feedback and compromise.
• A self-starter who is self-motivated and able to work independently with little oversight.
• Strong self-awareness and situational awareness.

Preferred:

• Bachelor’s degree or higher in a relevant field.
• Public company experience.
• Global experience.
• Project management certifications (e.g., PMP, PRINCE2).
• Professional certification such as Certified Business Continuity Professional (CBCP), Master Business Continuity Professional (MBCP), or similar industry credentials.
• Proficiency with G-Suite tools

The base wage range for this position (based in our New York City office) is targeted at $198,000 - $237,600 per year.

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