Job Type: Full-time; 4 Days In Office, Mandatory Mondays
Job Location: New York, NY
Salary Range: $68,000 - $77,000 (On Target Earning)

The Opportunity
Kargo is looking for an Associate Client Services Manager who will assist in managing client-facing relationships on post-sale direct or programmatic accounts, providing white-glove service through campaign management, building client rapport, and ensuring client retention and growth through upsell opportunities. In addition to client communication, this person assists as a liaison across internal departments to manage end-to-end execution and work harmoniously with sales on a shared book of business to drive brand strategy.

The Daily To-Do

• Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
• Assist in day-to-day relationships and all phases of a direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
• Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
• Assist in identifying client needs and implement strategic solutions to help drive partnership
• Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
• Analyze and deliver reporting, insights, and results to clients
• Identify and generate client outreach for incremental, upsell, and renewal opportunities
• Assist in troubleshooting direct and programmatic campaigns or delayed revenue before routing for escalation if prompted
• Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
• Partner with more Senior members of the CS team to foster strategic growth

Qualifications

• 1+ years experience in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying/AdOps)
• Familiarity with industry jargon and media metrics is preferred
• MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)
• High attention to detail, proactive and solution-oriented
• Thrives in a team environment and collaborates well with others
• Strong verbal and written communication skills with the ability to deliver well-positioned presentations
• Organizational skills with the ability to use available resources to reach solutions
• Able to multitask and prioritize based on account tier and urgency daily
• Strong analytical skills to deliver reporting insights
• Bachelor’s degree or equivalent experience