Customer Success Manager, GRC

Company: Koop Technologies

Position: Customer Success Manager, GRC

Type: Full-Time

Location: Jersey City, NJ or New York City, NY (in-person)

Who We Are:

Koop lets B2B and B2G startups and growth-stage companies unlock growth by taking care of regulatory and contractual compliance, security, and insurance requirements in a single, AI-powered platform. Companies in AI, Robotics, Energy & Climate, Aerospace & Defense, Manufacturing, Healthcare, Fintech, and more industries rely on Koop daily to satisfy all kinds of requirements from enterprises and the government. Our value proposition is to help engineering, finance, ops, and legal teams at early-stage companies to speed up procurement, free up resources, and showcase trust within a single, easy-to-use platform that delivers an amazing user experience.

The world is accelerating: new products and services in AI & Software 2.0, Robotics, Energy & Climate, Aerospace & Defense, Manufacturing, and other verticals are already getting adopted at an increasing rate. However, private enterprises and the government impose stringent contractual requirements on companies bringing those new products and services into the world. In turn, startups have to carry the burden of compliance certifications, custom security questionnaires, and high-limit insurance policies. Koop’s mission is to make it simpler to innovate while protecting the world from a new generation of risks that comes with new and highly technical products and services.

We are post-product-market-fit, post-traction, with a clear execution roadmap and strong support from our growing customer base. Koop is backed by leading investors, including Ubiquity Ventures, AlleyCorp, Fusion Fund, Bee Partners, and Hyundai and Kia. Currently, we are growing our team to reach ambitious milestones over the next 12-24 months. We value a strong work ethic, meritocracy, the ability to think from the first principles, creative problem-solving, excellent communication skills, and technical mindsets.

More about Koop Technologies: website, LinkedIn, X.

Job Description:

We are looking for a Customer Success Manager in GRC who will have a rare early-stage opportunity to help the company scale its customer relationships and work with the most exciting customers across compliance and insurance. Working side-by-side with the product and executive teams, this person will be a key contributor to building out the customer success function at Koop.

Specifically, the candidate will:

• Drive successful onboarding and long-term adoption across enterprise and mid-market accounts
• Build strong relationships with customers and serve as a trusted advisor throughout the customer lifecycle
• Ensure customers achieve measurable value from Koop’s solutions in compliance and insurance workflows
• Proactively manage customer health, identify risks, and implement retention strategies
• Lead regular check-ins, business reviews, and strategic conversations with customer stakeholders
• Partner with customers to align product capabilities with evolving compliance and insurance needs
• Leverage CRM and customer success tools (e.g., Salesforce, HubSpot) to track engagement and account health
• Collaborate with sales, marketing, and product teams to maximize customer outcomes and feedback loops
• Adapt quickly to a fast-paced, high-growth AI startup environment
• Demonstrate strong business acumen and consultative relationship management skills

Job Requirements:

• Experience in a Customer Success Manager or Account Management role at a Compliance, Insurance, or CLM SaaS/AI startup
• Ability to solve client needs in a fast-paced environment
• Tremendous work ethic and excellent written/verbal skills
• Ability to work independently

Qualifications:

• At least 3 years of experience at a tech company
• Proven track record of managing and growing customer relationships
• Extreme attention to details and diligence
• Impeccable communications and writing skills
• Outstanding project management skills
• Experience with proprietary software tools or 3rd party CRM tools such as Salesforce

Administrative:

• In-person job setting
• Competitive performance-based salary and generous equity
• Health, dental, and vision package
• Flexible time-off and paid holidays
• Paid professional development (e.g. courses, materials, events, etc.)
• Tremendous growth opportunity (professionally, personally, and financially)

Why Koop Technologies?

• Rare opportunity to join an early-stage company that is building for exponential growth

How to Apply:

Please apply on our website or LinkedIn. For additional information, please feel free to contact talent@koop.ai.

Equal Opportunity:

Koop Technologies is an equal opportunity employer, inclusive of people from all walks of life who are willing and able to commit themselves to the required job in full.