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Associate Director, Client Solutions Advisor



Customer Service
New York, NY, USA
Posted on Wednesday, June 19, 2024

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Associate Director, Client Solutions Advisor, you will apply your knowledge of software, systems, and infrastructure design to guide innovative, market leading cloud managed services for public, hybrid and private clouds.

Partnering with Clients on their adoption of modern tech and ways of working, you will work with a variety of internal and external stakeholders in discovering business challenges and designing next-gen solutions. You will provide leadership and expertise in the design and engineering of new, innovative services and processes, frequently operating at the leading edge of technology.

The ideal candidate is a self-starter, adaptable to work in a varied, fast-paced, exciting, ever-changing environment, with the ability to make decisions based on information available, fail-fast and rework as needed.

Your X-Factor:

  • Create digital transformation and cloud adoption solutions for our customers. Have conversations with client C-Suite on transformation methods and planning.
  • Work as part of a dynamic team designing and delivering innovative, enterprise grade services in support of our customers.
  • Staying abreast of current and emerging technologies that can add to or enhance our services portfolio.
  • Participation as technical lead and advisor on workstreams and daily stand-ups, providing direction and mentoring engineers on architecture design, infrastructure configuration, engineering, and overall best practices.
  • Work closely with architects and offering managers to map out and execute against service roadmaps.
  • Assessment of technologies or products via combination of research, hands-on testing and vendor interactions.
  • Create system level architecture/design documentation for consumption by development squads.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

  • 4+ years of experience consulting with clients as their business partner on adopting new technologies and modern ways of working.
  • 5+ years of cloud experience using native services in AWS, Azure and/or GCP
  • 8+ years of experience as an engineer or architect working in large-scale, Enterprise-grade, application hosting environments.
  • Experience in providing public cloud transformation and modernization services in context of a client’s business.
  • Understanding application disposition and working with clients to aid them on their cloud migration roadmap and/or modernization journey.

Preferred Skills and Experience

  • Experience in supporting customers with Cloud Adoption in context of their digital transformation.
  • Knowledge of Skytap, IBM Power systems and their migration to cloud.
  • Experience with configuration management tools including Ansible, Chef, etc.
  • Experience in analyzing “Well Architected Framework” and working with customers to create a roadmap for improvement.
  • Experience in advising and adapting everything as code principles for infrastructure and application operations.
  • Experience working on Agile/Scrum teams.
  • Experience with private and public Cloud APIs covering software defined IaaS technologies, Cloud native automation tools and PaaS.
  • Experience with Continuous Integration/Continuous Deployment like Git Actions, Azure DevOps.
  • Proven history of providing technical support during all phases of project delivery. This includes, but is not limited to development of project estimates, solution design review, documentation creation and review, and peer code reviews.
  • Experience with enterprise DevSecOps/ITIL/ITOM processes and tooling implementations.
  • Experience working with one or more general purpose programming languages such as: Golang, JavaScript, Python.
  • Experience with Infrastructure as Code - Terraform, Biceps, etc.
  • Experience with Kubernetes and associated tooling ecosystem.
  • Excellent organizational, analytical, written, and oral communications skills.

The compensation range for the position in the U.S. is $134,160 to $254,880 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California: $147,600 to $305,880

Colorado: $134,160 to $254,880

New York City: $161,040 to $305,880

Washington: $147,600 to $280,320

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.