At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

We’re looking for an experienced Content Designer to work alongside a stellar team of fellow design thinkers. You'll partner with designers, researchers, marketers, and product managers to define and create a top-notch experience for users.

As a member of the Content Design team, you'll participate in workshops to help elevate your peers' solutions, help define best practices and systems to scale our team, and advocate for the discipline across Lyft (and beyond!).

Responsibilities:

• Solve sticky problems with human-centered design thinking, and communicate solutions with language and storytelling
• Translate complicated concepts into clear in-product copy with empathy and creativity, remembering that there is rarely one “right” answer
• Navigate ambiguity; not all projects will be clearly defined and it will be up to you to make sense of what’s unsaid
• Collaborate with designers, researchers, engineers, marketers, data science, product managers, and other stakeholders across tech and ops
• Manage multiple projects and competing priorities, keeping stakeholders up-to-date
• Create, maintain, and evolve content guidelines
• Champion the Lyft brand voice and style
• Help establish product strategy and vision

Experience:

• 4+ years of content design related experience, and exceptional writing abilities
• A thorough understanding of UX principles, microcopy, and content design principles
• A systems mind that considers not just copy, but the end-to-end user experience
• Ability to understand and discuss strategy, metrics, and results
• Experience with design tools (e.g. Figma)
• Knowledge of accessibility and ESL best practices
• A collaborative, proactive, growth mindset
• Ability to approach work with curiosity, humor, and humility

Even if you don't directly have the skills above, please consider applying. We know talent takes many different shapes.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Starting in September 2023, this role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 2 days per week on Mondays and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected range of pay for this position in New York City area is $128,250 - $142,500. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.