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Senior Manager, Lyft Media Operations

Lyft

Lyft

Marketing & Communications, Operations
New York, NY, USA
Posted on Thursday, May 30, 2024

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

As a Sr. Manager of Operations for Lyft Media, you’ll lead the team and manage all of Media’s Hardware Ops including Halo (Rooftop Display) and Tablet which is Lyft’s In-Car advertising product. On the Halo business, you will be responsible for managing the operational aspects of the fleet in New York City as well as collaborating with our OOH sales partner, Intersection. On the Tablet front, you'll own the growth strategy and associated operational processes, internal stakeholder relationships and vendor / partner management. In addition, you will be responsible for cost management, scale goals and maintaining healthy retention rates. You will collaborate with the Technical Operations team to ensure a healthy product/fleet, and achieve growth goals in accordance with the strategy and roadmap of the Lyft Media business.

Responsibilities:

  • Manage a team of 5-6 operations leads / managers
  • Own the strategic operations of the Halo rooftop advertising business in New York City
  • Own the relationship with Intersection to ensure it remains healthy, we meet KPIs and grow the business where applicable
  • Own strategic and tactical operations for the Tablet product including growth planning, deployment strategy and processes along with partner management
  • Own key partner relationships from data providers, MDM providers, hardware vendors and other suppliers
  • Drive executive communication via weekly email updates and monthly meetings
  • Analyze qualitative and quantitative operational data using spreadsheets and other analytical tools to make data-driven decisions
  • Deep dive into the data to gather insights in order to help identify root causes, recommend solutions, and maintain strong fleet health KPIs
  • Work closely with Finance on inputs to the Media P&L including cost control and reduction
  • Work cross-functionally across Tech Ops, Sales, Tech, Finance, Procurement & Legal to move the business forward, navigate challenges and ensure continuity in processes and initiatives

Experience:

  • Bachelor’s degree or equivalent
  • 7-10 years of experience in a mix of strategy, operations and program management
  • 3+ years of people management experience
  • You thrive in a fast-paced environment and react positively to rapid change
  • Great communicator: You’re vocal, an active listener, you have an opinion and assume best intentions
  • Proven problem solver: You not only effectively, creatively, and quickly solve complex problems, but you gain buy in from stakeholders in order to sustain your solutions
  • Excellent time management: You are able to prioritize multiple competing tasks and projects by assessing urgency and importance
  • Proficient with tools such G Suite (Gmail, Google Docs, Google Sheets, etc) and Excel
  • Business development/partnership management experience preferred

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City area is $152,000 - $190,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.