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Driver Specialist, Driver Community

Lyft

Lyft

New York, NY, USA
Posted on Friday, June 28, 2024

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring with a specific emphasis on supporting those Drivers who drive on the Lyft platform.

Lyft is looking for a dynamic, talented Driver Specialist, Driver Community to serve as the face of Lyft to the driver community in their region. Driver Specialists will connect with drivers in-person and virtually, enhance Lyft’s ability to maintain consistent two-way communication, and create opportunities to recognize drivers. Creating a feeling of community and sense of belonging for Lyft drivers is essential to success in this role.

Responsibilities

  • Enhance the human connection between Lyft and the Driver Community in a region
  • Develop and manage engagement with local Lyft Driver Communities, including the Driver Advisory Council, in-person and virtual roundtable discussions and town halls.
  • Collaborate in developing and executing on a driver recognition strategy that includes market level appreciation events, executive meet ups, milestone outreach, etc.
  • Work cross-functionally across the Lyft organization to ensure the needs of drivers are met and their recommendations are heard.
  • Collaborate with the Integrated Partner Experience driver team to build a suite of partnerships curated to benefit the Driver Community.
  • Build a database of powerful driver stories to showcase how drivers engage with the Lyft platform.
  • Create avenues outside of Lyft’s standard growth channels to recruit and retain drivers, enabling opportunities for economic mobility.
  • Develop an immersion experience for Lyft team members to deepen Lyft’s empathy and understanding for the driver experience enabling better product ideation.

Experience

  • Must be based in the New York City metro area and familiar with it’s unique rideshare environment
  • Rideshare driving experience is required and current Lyft drivers are strongly preferred.
  • Passionate commitment to the Lyft community and culturally competent.
  • Charismatic in-person presence and public speaking ability, must be able to communicate fluently in the language predominantly spoken by drivers in the region
  • Impeccable event organization skills.
  • 2+ years experience organizing at a community level: organizer/regional specialist, digital strategist, public engagement professional or other similar work (preferably at the city and state level).
  • Must be willing to travel
  • Knowledge of best-in-class organizing strategy and tactics.
  • Strong understanding of digital organizing and social media engagement.
  • Command of guerrilla marketing and offline advertising tactics.

Benefits

  • Great medical, dental, and vision insurance options.
  • Mental health benefits.
  • Family building benefits.
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off.
  • 401(k) plan to help save for your future.
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible.
  • Pre-tax commuter benefits.
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program.

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

The expected base pay range for this position in the New York City area is $77,000-$96,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.