Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Operations, Loyalty Solutions

Overview:

Global Loyalty Solutions manages a wide range of Mastercard loyalty assets including the design, implementation and operations of cardholder loyalty programs, as well as cardholder promotions, benefits and insurance services. These loyalty solutions enable Issuers and/or Merchants to reward, protect and assist cardholders driving overall card usage, retention and brand preference. Our vision is to become the partner of choice for Issuers and Merchants leveraging our solutions to drive profitable consumer engagement and Mastercard preference. In order to create exceptional cardholder experiences and drive value through differentiation, we are seeking a Manager, Mastercard Travel Rewards (MTR) Product Management. The successful candidate will support global and regional product initiatives to grow Cross-Border volume by winning share from competition and digitizing cash.

Title and Summary

Manager, Product Operations, Loyalty Solutions

Job Overview:

The Manager of Product Management is responsible for critical processes and procedures to bring Mastercard Offers to market from sale close to campaign onboarding to client performance reporting and analytics. This position is responsible for managing a team in India that will be responsible for preparation, data collection, and audit of campaigns for launch and program tracking. This position will also include internal and external stakeholder management, request prioritization and ultimately owning output which includes, case studies, executive reporting, offer forecast management, ad-hoc reports, in addition to customer meeting preparation and participation in regular calls and in-person business reviews.

This role reports to the Director of Product Management

Job Responsibilities:

- Analytics: Oversee current and future Offers program analytics – including coordinating reporting, case studies, and more.

- Manage Advisors South Asia (ASA) Team for Loyalty Offers – which includes multiple product lines

- Ensure team understands and meets deliverables on time with strong prioritization

- Participate in discussions related to expansion of ASA team duties, ensuring adequate bandwidth and prioritization of projects

- Represent ASA team in global team/leadership planning meetings

- Reporting: Responsible for contributing to and generating monthly and quarterly reports including Offers program executive summaries

- Develop Global materials to be shared with regions, lead Quarterly Business Reviews, Monthly analytics, ad hoc Case studies to drive product value via analytics.

- Automate Reporting: Lead efforts with others on ASA and larger Offers team to automate current manual reporting. Internal/External dashboards, Executive reporting, etc.

- Ad hoc support for reporting and analytics: Support Merchant Offer Sourcing

- Account/Offer Budgets & Forecasting: Use available data in partnership with ASA team to support Merchant Sourcing in determining expected spend by offer/merchant. Participate in development of AI solution to replace manual process; Oversight of account budgets and forecasts and monitor revenue projection goals.

- Develop, monitor and reports on program/product KPIs

Education:
• Bachelor's degree required

Knowledge/Experience:
• Prior experience in product management with an ability to lead analytical, data driven results
• Prior experience in consumer, Offers, Loyalty, or related channel preferred
• Prior Project Management experience a plus
• Experience in financial industry or merchant campaign marketing a plus

Skills/Abilities:
• Demonstrated 5+ years of account / campaign management experience
• An impeccable attention to detail and the ability to multi-task
• The ability to thrive in fast-paced environments while being flexible and able to handle rapidly-changing scenarios; sees ‘ambiguity’ as an opportunity rather than a hurdle.
• A willingness to seek initiative, undertake self-development activities, and seeks increased responsibilities.
• Strong interpersonal skills, the ability to build rapport and credibility quickly across functions.
• Intellectual Curiosity – a willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of service.
• Strong presentation development and proposal skills, including PowerPoint skills.
• Demonstrated ability to work in a fast-paced, dynamic team environment within a start-up culture.
• Ability to utilize Salesforce.com, Excel, and Power Point.
• 10% or more travel


*LI-TE1

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Purchase, New York: $141,000 - $220,000 USD

Arlington, Virginia: $141,000 - $220,000 USD

Boston, Massachusetts: $141,000 - $220,000 USD

O'Fallon, Missouri: $123,000 - $191,000 USD