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Manager, Program Management

Mastercard

Mastercard

New York, NY, USA
Posted on Thursday, May 30, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Business Administration

OVERVIEW:

The Operations, Network, and Employee Digital Experience (ONE) organization is the largest division within Mastercard Technology. The team supports every employee and application at Mastercard, powering secure, reliable, next-generation infrastructure services that are defining our tomorrow in payments.

This position will report into the VP, Business Administration within the Business Management Office. This team is responsible for working cross-functionally to ensure operational efficiencies and alignment with an emphasis on driving internal team engagement, stakeholder alignment, executive updates, and overall cultural transformation. In this role, you will be heavily engaged with the senior leadership team and will work with a multitude of stakeholders in and outside of the ONE organization.

The Manager, Business Administration is primarily responsible for:

• Operational efficiencies: drives meeting cadence, templates, agendas, follow-ups, etc.
• Town Halls: preparation and execution including agendas, presentations and talking points.
• Executive Updates: including but not limited to quarterly business reviews, quarterly operating reviews, and KPI and metric tracking.
• Internal Engagement: writes and distributes Teams posts, newsletters, updates SharePoint site and celebrates wins/milestones and success stories through various channels (internal websites, articles, etc.). Identifies ways to highlight our leadership team both within our group and within the broader Mastercard organization.
• Strategic projects: rallies around key projects which hold significant importance to the leadership team and other groups including but not limited to our cultural transformation work streams


All About You:

• Keen interest in strategy and operations working in the heart of the technology business that moves quickly and requires attention to detail, innovative problem-solving, and the ability to prioritize and manage multiple tasks at once
• Strong interpersonal skills and ability to build relationships and interact effectively with individuals at all levels and geographies across the organization both in-person and virtually
• Excellent written and verbal communication skills is a must
• Highly organized with ability to manage competing priorities and coordinate multiple projects with a sense of urgency. Strong project management and organizational skills with the ability to flex and pivot to meet the needs of the business
• High energy and can-do attitude. Actively seeks responsibility and takes pride in delivering the highest quality results.
• Passion for people and technology

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.