Head of Customer Engagement
Meta
Customer Service
New York, NY, USA
Posted on Nov 13, 2025
Head of Customer Engagement
New York, NY • Full Time
Meta
Online Operations
Operations
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Head of Customer Engagement Responsibilities
- Responsible for partnering with multiple internal teams, including product manager, product marketing, sales, program manager, demand management, data science, creative, marketing ops and analytics teams to plan, build, and launch marketing campaigns anchoring to drive and sustain customer engagements on key company initiatives, or drive demand into Sales Programs.
- Driving the analytical insight necessary to understand our customers’ needs and maximize impact while figuring out how to get things done without relying on others to do the job.
- Building marketing strategy and marketing campaigns.
- Responsible for creative strategy through processing that will rapidly earn trust and credibility with stakeholders.
- Must demonstrate leadership, strategic and critical thinking, and executional excellence.
Minimum Qualifications
- Master’s degree (or foreign degree equivalent) in Business Administration, Marketing, Economics, or a related field and 10 years of work experience in the job offered or a related occupation
- Requires 10 years of work experience in the following skills:
- Innovate and develop step-changing marketing strategies and campaigns that drive short term and long term growth
- Prioritize across initiatives and stakeholders to ensure that the team is delivering the most impact
- Partner w/ XFN to drive infra requests, operational excellence and process efficiencies
- Drive step changing demand generation strategy for tenured programs
- Work with a global team, including direct reports working remotely and
- Incorporate a data-driven mindset and leveraging a scale approach to drive global impact with localized approach
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$263,544/year to $291,060/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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