As a Technical Specialist Manager for Modern Work you will build, develop and lead teams of Technical Specialists to identify and win over the technical decision maker in the Business and IT department of our Enterprise Customers. You and your team will drive technical decisions at the customer that helps them achieve Business value with the Microsoft Platform, and thereby secure long-term sustainable growth for Microsoft. As a Technical Specialist Manager, you will be a key leader to helping customers embrace and succeed through digital transformation.

Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love? We are looking for someone to help customers accelerate AI transformation with Microsoft’s Modern Work platform. We’re looking for a technical sales leader to lead our team that helps organizations reimagine work with Microsoft Teams, Copilot for Microsoft 365, Microsoft Viva, Microsoft Surface and other industry-leading products.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
  
  

Scale Customer Engagements

• Engages with and reaches out to customers and coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers.
• Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers.
• Enables and empowers team to lead and win customer technical decisions by streamlining processes and managing the flow of wins, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]).
  
  

Leverage Partner Ecosystem

• Maximizes subsidiary level capacity and capabilities by coaching team to grow partner network, identifying gaps, and promoting the partner within the Microsoft ecosystem (e.g., account teams). Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.
• Supports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., Global Partner Solutions).
  
  

Build Strategy

• Builds competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge. Enables team to share compete knowledge with internal teams, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions.
• Coaches and provides support to team to define and execute strategy. Proactively approaches customers to understand and help identify strategic opportunities.
• Pre-aligns technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.
• Coaches team in working with account teams to shape strategic win and customer success plans and tailor Microsoft
  
  

Solution Design and Proof

• Coaches team and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions) of products, services, and integration through initial engagements. Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology.
• Promotes application of architecture patterns to partners or customers and drives cross-workload support for Microsoft Solutions.
• Applies sales methodologies (e.g., challenger sales) and coaches team in addressing customer digital transformation and leveraging insights to align new or changing technology to customer business needs.
  
  

Education

• Enables and empowers team to develop technical expertise and provide technical insights to internal teams.
• Demonstrates new and updated products to increase internal virtual teams' understanding of solutions and new opportunities.
  
  

Embody our Culture and Values

Qualifications

Required/Minimum Qualifications

• 5+ years technical pre-sales or technical consulting experience
• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
• OR Master's Degree in Computer Science, Information Technology, Business or related field AND 3+ years technical pre-sales or technical consulting experience
• OR equivalent experience.
  

Additional Or Preferred Qualifications

• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience
• OR equivalent experience.
• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• 1+ year(s) people management experience (including leading virtual teams).
  

Technology Specialists M4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: US corporate pay information | Microsoft Careers

Microsoft will accept applications for the role until August 30, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.