With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Data & Artificial Intelligence (AI) is one of the most strategic & fastest growing businesses worldwide at Microsoft. In fact, the addressable market for our Data & AI solutions will exceed $100B in the near-term, driven by on-prem and cloud-based services. Given the tremendous momentum in customer pursuit of data-driven Digital Transformation, there’s never been a more exciting & compelling time to be a part of the Data & AI business at Microsoft!

In the Customer Success Data & AI team, we are looking for people with a passion for delivering customer success. As the Analytics Cloud Architect Manager - Americas Leader, you will run a team of Cloud Solution Architects (CSA) who enable our customers to achieve their outcomes through our two engines of Customer Success Unit (CSU) Migration Factory (CMF) and Unified Enhanced Solutions. Our team is also responsible for designing, developing, and landing the overall business and technical strategy for how the hundreds of field CSAs across the globe engage and deliver customer outcomes through our Analytics portfolio. In addition, you will partner closely with Sales, Marketing, and Engineering to influence product and go to market strategy for our Analytics solutions. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption of our Analytics offerings within the most important companies in the market.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

By applying to this U.S. based position, while remote work is possible, relocation does not apply/is not provided for the role.

Responsibilities

• Hire, on-board, develop, coach, mentor and evaluate an Analytics-focused CSA team, effectively set a clear bar for excellence; build a high performing team that will be diverse and inclusive.
• Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders across the organization to drive CSA role clarity, project assignment and effective cross-team collaboration
• Coach and enable your team and the Customer Success field teams to accelerate Azure Analytics projects to production, including guidance on architectural design, technical recommendations, hands on development of Proof of Concepts (POC) and Minimum Viable Products (MVPs), blocker escalations and technical resource orchestration
• Lead your team to create repeatable IP / best practices that can be shared and replicated with the Customer Success field teams across regions to enable larger scale impact
• Drive product improvement and influence roadmap with Engineering through deep technical insights
• Drive team operational excellence, including timely consumption opportunity management, escalation management, and high-quality reporting and insights
• Serve as a Subject Matter Expert (SME) and thought leader for Analytics workloads to internal stakeholders and business review forums; contribute to the effective development and landing of the Analytics strategy and execution guidance for the field CSAs
  
  

Other

• Embody our culture and values
  
  

Role

To be considered for this role, we're looking for an individual to offer excellence and competency across a range of areas:

Professional Expertise

• Proven experience in growing and mentoring a team of CSA's or similar is essential, preferably managing geographically disperse teams across time zones, as well as gained in other leading software and/or services companies/competitor environment
• Proven track record in technical sales, engineering or consultative delivery services, with notable expertise in the Analytics space
• Collaboration - Proven ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers
• Communication - Thought-leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills
• Proficient and relevant technical understanding of Analytics, including Analytics enterprise cloud workloads
• Demonstrated understanding of Azure Analytics Platform (or equivalent) – Azure Databricks, Microsoft Fabric, Azure Synapse, Azure Data Lake Storage, Power BI, SQL Datawarehousing, Snowflake on Azure
• Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
• Demonstrated Technical leadership through prior technical coaching/leadership roles
• Ability to act on Customer Escalation and needs, unblock the customer through orchestration of right resources at the right time
• Strategy development and rollout. Experience developing and landing sales strategies or other business strategies for data platform and analytics solutions
• Business Results accountability. Experience in roles that had primary accountability for business results including revenue targets and KPI execution
• Market insights. Understanding of enterprise-scale technical solutions with Azure Databricks, Microsoft Fabric, Azure Synapse, or equivalent
• Market Maker. Leadership to influence key technical decision makers, influencers, business decision makers and peers
• Performer. Highly driven passionate person who consistently exceeds goals and expectations
• Growth Mindset. Experience and passion for learning (technical and soft skills); implementing practices from others; trying, failing and learning from that; sharing practices and knowledge for others’ benefit
  
  

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.
• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• 5+ years experience leading teams with enterprise-scale technical delivery experience with Azure Analytics Services including Azure Databricks, Microsoft Fabric, Azure Synapse, Azure Data Lake Storage, Azure Data Factory, Power BI, architecture design
• 5+ years experience leading teams creating Analytics Proof of Concepts (POC) and Minimum Viable Products (MVPs) and supporting production deployments.
  
  

Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until August 23, 2024

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.