Lease Operation Program Manager

Share job

Business Function Overview:

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Lease Operations Program Manager

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Lease Operations Program Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Required Qualifications:

• High School Diploma or equivalent experience delivering server and network deployment projects in large-scale environments

• OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• German speaking and writing skills necessary

• Deep understanding of environmental reporting obligations to local authorities.

Preferred Qualifications:

Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.

• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

• Experience working with the operation of building cooling, electrical, mechanical, and life safety systems

• Experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS)

• Experience with project management or relevant certification/training in project management

• Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades

• Experience working on large scale projects.

As a successful Lease Operations Program Manager your success will be measured by:

Data Center Operations / Service Delivery:

• Establish strong working relationships with customers.
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter
• Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment.
• This involves utilizing CMMS and monitoring the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the work daily to the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved.
• Fulfill Reporting responsibilities against 3rd Parties, including Auditors and local Authorities

• Maximize Critical Environment (CE) availability to ensure optimal operational efficiency

• Reduce high-impact and human-error Critical Environment (CE) incidents year over year

• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring

• Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency.

• Ensure compliance with infrastructure operations standardization

• Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters.

• Management of small-to-medium projects from conception to completion

• Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.

• Driving cost/energy efficiency projects

• Identifying single points-of-failure at regional datacenter locations

• Coordinate, plan, schedule, and supervise CE audits and compliance verifications

• Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects

• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners

• Work with regional and global peers to share and build best practices across the entire datacenter portfolio

• Embody our culture and value

Data Center Work Environment:

• Share best practices, assists others in learning role, process, procedures; and mentors others

• Promotes a culture of safety, security, and compliance in all aspect of datacenter activities

• Realize the impact of change on others

• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

• Embody our culture and values

• Removes barriers to agility to enable the team to shift priorities quickly without losing productivity.