Senior Product Manager

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By joining our team, you will be at the heart of envisioning, creating, and crafting Microsoft 365 #Copilot Business Chat. It uses the latest large language models and generative AI to save people time on business critical work.

Our team in Microsoft 365 Core leads the experience for Business Chat, including what tasks it can accomplish and how people use it to achieve more. For example, we identified and delivered the ability for people to ask Business Chat: “Recap my last meeting,” “Help me prepare for my next meeting,” and “What should be on my radar from emails last week?” We’re inclusive while geographically distributed with a strong presence at Microsoft’s headquarters looking for more teammates in Costa Rica and Mexico. We have a growth mindset to learn from our customers both qualitatively with User Research and quantitatively with Data Science. We collaborate with Design, Engineering, and Applied Science to build hypothesis-driven experiments that help people succeed at work. We’re flexible and comfortable with ambiguity because we’re on the frontier of what’s possible in a rapidly changing space.

Help us create clarity about what the world’s biggest organizations need next. Then generate energy for cutting edge solutions to deliver results that customers love.

Learn more about what we’re building at https://copilot.microsoft.cloud.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/project/program management or software development
  • OR equivalent experience.

Preferred Qualifications:

• Bachelor's Degree AND 7+ years of experience in product/service/project/program management or software development
  • OR equivalent experience.

#M365CORE

Product Development

• Helps to define the feature set and partners with Design teams to connect multiple design factors to desired functionality and product vision. Iterates multiple designs with Design, Software Engineering (SWE) and Applied Science (AS). Leverages preexisting design patterns to inform current design iterations and establish a cohesive design approach.
• Defines the roadmap for the multiple feature areas they lead. Prioritizes the backlog, works with Engineering to align on tradeoffs, and partners with Product Marketing on the disclosure of the roadmap. Takes in new inputs and adapts as necessary.

Product Quality

• Partners with others (e.g., Data Science, Software Engineering [SWE]) to define and collect performance metrics (e.g., key performance indicators [KPIs] such as engagement, usage, acquisition, revenue, and in-project features), monitor and report on progress (e.g., business reviews), and derive deep insights and drives productive courses of action to improve product/feature development, iteration, and implementation. Leverages customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product performance and customer needs. Forms hypotheses to complex technical needs, performs experiments, iterates, and tests to drive improvement/adoption in specific performance metrics that have broad impact in a targeted area.
• Builds trust with a targeted selection of customers. Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle.

Analysis of Customer and Market Signals

• Independently contributes to identifying customers’ unmet or unknown needs and market opportunities for enhancements or development of multiple feature areas via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends), looks for patterns in the data across a portfolio, and scopes the impact and prioritization of a problem. Brings together internal and external customer groups and engages in direct customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services. Performs market or user research in collaboration with the User Research team, conducts competitive analyses, and examines market and industry trends, as well as industry-specific requirements or regulations. Shares insights with internal team and ensures cross-team alignment.

Product Definition

• Influences and engages with cross-functional internal partners, external partners, including early adopting customers, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas. Starts to provide thought leadership for questions and challenges from group managers and other leaders. Anticipates push back and addresses it appropriately using product expertise and data while handling challenging feedback. Collaborates to gain buy in and alignment. Solicits input from others regarding priorities and resources needed to deliver desired outcomes for multiple feature areas (e.g., product, service).
• Identifies data-informed, short-term, and long-term investment opportunities, evaluates tradeoffs, and prioritizes investments in consultation with cross-functional partners for multiple feature areas. Determines the features or experiences to prioritize in the roadmap that will support achievement of success criteria and Objectives and Key Results (OKRs).