Cloud Solution Architecture - Modern Work

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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The role of a Customer Success Cloud Solution Architect (CSA) involves driving customer cloud adoption across multiple Enterprise companies in the market. The Cloud Solution Architect is responsible for matching customer needs with appropriate Microsoft resources and repeatable IP to help customers achieve their desired business outcomes. This includes mapping customer business processes and needs to Microsoft 365 Modern Work solutions and capabilities, embracing a challenger mindset to create demand for M365 Modern Work solutions enablement and deployment, and getting customers ready for AI leading to M365 Copilot deployment.

The Cloud Solution Architect role requires understanding the critical levers that impact the achievement of targets and business objectives, planning ahead to overcome associated constraints or risks, and continuously building capabilities to meet Microsoft and customer priorities as well as personal career development needs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• This role requires proficiency in written, reading, and conversational Czech or Slovak as you will be assigned to the Czech and Slovak Customer Market.

Preferred Qualifications

• Proven technical expertise (L300/L400) in M365 Modern Work technologies, with the ability to design, implement, and optimize complex solutions.
• In-depth knowledge of enterprise solutions in key industries such as Financial Services (FSI), Government, Healthcare, and Manufacturing. This includes understanding industry-specific challenges and how M365 solutions can address them.
• Strong skills in leading organizational adoption and change management engagements, including developing and executing change management strategies, stakeholder engagement, and communication plans.
• Demonstrated ability to build and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and driving customer success.
• Ability to monitor and analyze usage data to identify trends, areas for improvement, and opportunities to increase user engagement.

• Lead Technical Implementations: Design and implement M365 Modern Work solutions with specific focus on M365 Copilot, ensuring they meet customer requirements and business objectives.
• Drive User Adoption: Develop and execute strategies to increase end-user adoption of Modern Work workloads with focus on M365 Copilot, including training programs and workshops.
• Optimize Customer Environments: Continuously optimize customer environments to ensure they are leveraging the full capabilities of M365 Modern Work technology.
• Provide Technical Support: Troubleshoot and resolve technical issues related to M365 Modern Work deployments, ensuring a smooth user experience.
• Manage Change: Develop and implement change management strategies to support the adoption of M365 Modern Work workloads with focus on Copilot, including Train the Trainer approach, communication plans and stakeholder engagement.
• Build Relationships: Establish and maintain strong relationships with key customer stakeholders, acting as a trusted advisor.
• Monitor and Report: Track and report on M365 Modern work usage metrics, providing insights and recommendations to improve adoption and usage, with focus on M365 Copilot.
• Champion Programs: Establish and manage champion programs to drive peer-to-peer learning and support within the organization.