Data Center Project Manager

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As a Microsoft Data Center Project Manager (DCPM), you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collarobation across various teams as well as provide mentorship across data centers by sharing best practices.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelor's degree or equivalent AND 5+ years of IT industry experience
• Hands-on knowledge relating to Networks/IT infrastructure
• Experienced in Project Management and Project Planning
• Ability to work independently across multiple sites with minimal supervision

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• 2+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Experienced in Quality Control and Quality Assurance
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP, PRINCE2

Responsibilities:

• Responsible for the successful and timely delivery of various projects across multiple Data Center sites
• Demonstrate conscientiousness on cost adherence to budget requirements; while keeping expenses sustainable
• Following and adhering to safety and security policies and procedures
• Escalating any safety or security issues or concerns with expediency

• Perform troubleshooting for service incidents and escalations, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions
• Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met

• Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs

• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner
• Responsible for change management and vendor engagement/management for Data Centers in multiple sites

• Embody our culture and values.