Cloud Solution Architecture Manager - Security
Microsoft
IT
Posted on Dec 13, 2024
Cloud Solution Architecture Manager - Security
New York City, New York, United States
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Date posted
Oct 01, 2024
Job number
1768561
Work site
Up to 50% work from home
Travel
25-50 %
Role type
People Manager
Profession
Customer Success
Discipline
Cloud Solution Architecture
Employment type
Full-Time
Overview
We are looking for a Cloud Solution Architecture Manager- Security specializing in security, who is passionate about leading a team of architects who drive our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a people management role with accountability for a portfolio of customers and a portion of the Microsoft business results.
The Cloud Solution Architechture Manager - Security provides support and guidance for the team in identifying and evaluating trends and gathering customer/partner insights to map architecture and digital transformation solutions to customer/partner business outcomes. Supports and guides team in developing and expanding existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders. Coaches team members to focus on customer/partner experience through efficient delivery. Drives adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance to ensure that the team identifies, communicates, and minimizes business and technical risks. Provides team with a holistic perspective of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/minimum qualifications
- 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
Additional or preferred qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's
- Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). 6+ years experience leading technical projects, teams, or functions.
- 6+ years experience working in a customer-facing role (e.g., internal and/or external).
Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: US corporate pay information | Microsoft Careers
Microsoft will accept applications for the role until October 8, 2024.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: US corporate pay information | Microsoft Careers
Microsoft will accept applications for the role until October 8, 2024.
Responsibilities
Business Impact
- Drives adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance to ensure that the team identifies, communicates, and minimizes business and technical risks. Ensures governance of technical work, including robust architectures that are validated and delivered in line with best practices. Ensures that teams leverage standard tools to maintain accurate opportunity and milestone execution and pipeline hygiene.
- Provides team with a holistic perspective of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy.
- Manages the business (e.g., scorecards, forecasting) by delivering against team targets, achieving business metrics, and ensuring the team delivers on Microsoft's Customer Promise. Holds teams accountable for proactively using deep knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations and for developing new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios. Coaches team to lead solution design, resilience reviews, and technical optimization that results in production deployment application and that increases customer/partner usage, consumption, and target metrics.
- Drives the team to apply business and technical capabilities in complex customer/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations and customer outcomes. Identifies patterns in blockers across business areas or a territory. Coaches team on best practices for handling escalations.
Technical Leadership
- Models how to engage constructively and transparently with the technical and/or business community locally and globally. Participates in management communities (e.g., manager excellence community) to evolve adaptive engines of change and foster a culture of fast and effective learning at all levels. Provides coaching to enable team members to lead virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft. Fosters collaboration across teams (e.g., account teams, product teams) and solution area communities. Drives recognition for Microsoft solutions through technical and business presentations and engagements with internal and external audiences.
- Fosters a continuous technical self-learning culture and community sharing of stories by encouraging and empowering the team to share learnings, and by establishing a cadence (e.g., internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team and other peer teams. Leverages market insights to assist leadership in defining area vision by identifying relevant areas in which to drive up-skilling. Contributes to technical strategy for the business. Role models effective technical readiness and influences team to drive their own technical readiness. Drives and engages others to adapt to changes aligned with solution areas/services priorities, and encourages team to build skills relevant to their market. Acts as a mentor to colleagues by educating them on technical and non-technical concepts and sharing best practices. In partnership with the learning lead, removes blockers to support learning across teams.
- Accelerates innovation by coaching teams on building and/or modifying intellectual properties (IPs) rooted in domain expertise and/or industry acumen. Coaches the team to connect gaps and patterns across business and technology areas, and drives changes and improvements to existing IP, technologies, and/or processes that enable solutions to scale across customers/partners, and drives opportunities for IP reuse and best practice sharing. Manages contributions to the company stock of structured frameworks and methodologies. Drives strategy for new IP and collaborates with managed intellectual property (MIP), Design, and Governance to improve existing IP.
Customer Centricity
- Coaches team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives team to clearly define customer/partner conditions of success. Drives customer health within the territory and accelerates unified support contract coverage where applicable. Anticipates customer dissatisfaction and unmet needs and develops strategies to improve experience, value realization, and acceleration of customer transformation. Coordinates transformative delivery across customers/partners and shares these best practices so others can leverage and scale. Oversees the creation of strategies that improve customer/partner experience.
- Supports and guides team in developing and expanding existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders. Provides coaching on how to build the bridge between TDMs and business decision makers (BDMs). Provides coaching to help employees facilitate effective customer conversations and prove the capability and value of solutions through design collaboration sessions with the customer/partner. Provides real-time coaching in live customer scenarios to improve team performance and gather insights across customer interactions. Understands how the team's work aligns with customer success plans and enables the team to deliver customer outcomes by driving partnerships with the appropriate internal teams/resources. Builds relationship with peers locally and across the Area by actively participating in account planning, consumption and support planning, and resource planning.
- Actively listens and acts as a catalyst to create and sustain constructive tension and trust with customers, partners, and internal stakeholders decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches. Oversees team to execute customer/partner engagements leveraging the challenger mindset.
- Provides support and guidance for the team in identifying and evaluating trends (e.g., industry, technology) and gathering customer/partner insights (e.g., feedback around technical preferences, environments, business needs, landscape) to map architecture and digital transformation solutions to customer/partner business outcomes. Represents the voice of the customer (VOC)/partner through escalation across broader teams and with customers, with emphasis on feedback/insights and removing blockers to accelerate value.
- Coaches team to represent the customer/partner to internal teams (e.g., Engineering) to shape products and services, and supports the team in providing insights across the territory. Drives the team to leverage feedback to develop strategic and actionable insights and influence product roadmaps by presenting business cases to program managers. Shares customer/partner and team member success stories and learnings with the wider internal team.
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Other
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.