Sr. FastTrack Solution Architect

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Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world.

The Dynamics 365 engineering team is growing the FastTrack program to keep up with the demand of our growing service. The program aims to support our customers in their implementation journey moving to Dynamics 365 cloud and we will help drive delivery of the full value of their investment. Our focus is to help our customers achieve the business goals and end-user adoption that they envisioned during purchase.

We are looking for a Solution Architect with technical expertise and experience in the successful delivery of services in complex and challenging environments.

Solution Architects are professionals that deliver services to our customers and partners, in addition to achieving the customers’ target adoption goals.

What we offer:

• An environment that fosters continuous learning of new skills and technologies.
• Be part of one of the fastest-growing businesses as we continue to release new capabilities for Dynamics 365.
• Opportunity to work alongside the engineering team responsible for the design, development and release of Dynamics 365.
• Opportunity to help shape the future product direction.

Required/Minimum Qualifications (From Role Library, plus any other HM-determined qualifications)

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• Deep understanding of Dynamics 365 Customer Engagement online technology including architecture roles within 3+ enterprise-level projects within enterprise/global accounts
• Demonstrable experience (8+ years) implementing (functional or technical) and supporting Dynamics 365 or competitive solutions
• 8+ years of experience in systems development, and software support or IT consulting or equivalent industry experience with Microsoft products

Preferred/Additional Qualifications (Optional, at HM discretion)

• Multi-platform, end-to-end experience across a wide spectrum of cloud technologies in Azure, with knowledge of building solutions with Dynamics 365 and Dataverse.
• Experience building and running services at scale using modern DevOps practices.
• Strong knowledge and demonstrated technical proficiency in adjacent technologies including one or more of the following: Power BI, Power Apps, Microsoft Azure (PaaS technologies)
• Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners
• good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others
• Excellent communication skills with proven ability to communicate at all levels in a customer organization from CxO to end users and IT professionals
• Travel: Occasional travel is expected in this role.
• Self-motivated and customer-focused

• Own and deliver the customers’ FastTrack service customer and partner experience.
• Provide architectural guidance including performing the deep reviews of customer’s solution architecture on Dynamics 365 and advice to proactively help customers avoid issues, while removing roadblocks.
• Improve the FastTrack for Dynamics 365 experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, policies changed, and capturing data.
• Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items.
• Evangelize the FastTrack Program to others inside Microsoft including field sales staff, technical support, engineering, Dynamics Partners, and most importantly to our customers.
• Work closely with Engineering organization to drive key initiatives around adoption of new capabilities or manage deprecations
• Drives efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility.
• Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.