Technical Program Manager II

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Do you want to help us revolutionize how Microsoft measures, monitors, and manages its $140B+ business portfolio? Do you want to help us design and build the next generation of user experiences and analytics platforms using cutting-edge technology? Do you want to influence product engineering teams to shape the next generation of data and analytics capabilities available to millions of Microsoft customers worldwide?

The Finance Data and Experiences organization (FD&E) builds scaled solutions that enable Microsoft to run its end-to-end business more effectively and efficiently. FD&E operates within the business and has delivery partnerships across Finance, Sales, Marketing, and Engineering. Our products influence data-driven decision making across myriad users and audiences, ranging from the company’s Leadership Team to front-line sellers working directly with customers. We pride ourselves on a culture of customer centricity, innovation, agility, transparency, and flexibility. We are always eager to hear new ideas and promote out-of-the-box thinking when addressing complex process, architecture, or technology challenges.

As a Technical Program Manager II (TPM) in the Enterprise Performance Management (EPM) team within FD&E, you will partner closely with finance and business stakeholders to understand their needs related to Revenue and Consumption related data; translate those needs into technical requirements; and collaborate with our engineering team to deliver solutions that help our users make data-driven business decisions. This role will accelerate your career growth by enabling you to develop deep technical skills in program management and leading-edge BI technologies, to hone your business and financial acumen, and to become adept at solving tough problems like meeting customer needs while addressing engineering priorities like long-term sustainability of the systems we build. This team and role embraces hybrid work. You’re able to partner with your manager to define how you’d like to work—whether that is in the office or a mix of home and office.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders. Join us and help shape the future of the world.

Required/Minimum Qualifications

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 1+ year(s) experience managing cross-functional and/or cross-team projects.

Preferred Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 4+ years experience managing cross-functional and/or cross-team projects.
• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos)

• Partners with Microsoft internal finance and business teams to understand business requirements for these users. Partners with other program management, engineering, data science, and upstream-data-source teams to define jointly how to execute across various program priorities to deliver Business Intelligence (BI) solutions that meet these users’ needs. Do this by 1.) focusing on what users need and why, and 2.) drawing upon the technical expertise of FD&E data engineering and report developers who recommend how we can best meet clearly articulated user needs.

• Takes clear ownership of business-partnering relationships, subject matter expertise, and long-term technical roadmaps for our FD&E solutions (data/analytics platform and reporting). This includes project/sprint management, communications, requirement gathering, support orchestration, executive status updates, business partner relationship management. Helps our users maximize the value of our data solutions via evangelization, change management, and user-education efforts like readiness materials, training sessions, and hand-on support.

• Architects and designs right-sized solutions that meet the agility and scale needs of our business partners and users and that accrue to FD&E end-state vision. This requires gaining a deep understanding of users’ business scenarios, FD&E priorities, and our FD&E BI tech stack (including Azure Data Lake Services, PowerBI, Fabric, Excel, SQL, and DAX).

• Runs efficient and effective scrum/agile/adaptive software development processes to ensure a continuous pipeline of clear and actionable requirements for development teams. This includes leading discussions on requirements gathering, technical specifications, and prioritization to create clear roadmaps for engineering development and delivery that are clearly articulated and documented in Azure DevOps (ADO).

• Eagerly tackles a variety of tough problems faced by our business partners and FD&E. Roles & responsibilities may evolve over time but will be continually clarified. Having a growth mindset and flexibility on how your work and role is structured provides more career-growth opportunities, broader learning and exposure across the team, and improves everyone’s work-life balance when we are prepared to cover or backfill another role as needed.

• Provides thought leadership on data quality assurance and process improvement & documentation to ensure accuracy, reliability, and credibility of our solutions.

Product/Service Definition:

• Works with Software Engineering to design architecture and integrated customer solutions that meet technical needs for a group of features or feature areas (e.g., product, service), with minimal guidance. Proposes design and architecture documents for a group of features or feature areas. Understands what options are available to identify and select the best option that meets users’ needs with minimal guidance. Assists architects and technical partners to develop. Works with internal and external technical partners and/or architects to represent technical solutions to customers.

• Contributes to the definition of program(s) goals and provides input to the prioritization for the group of features/feature areas (e.g., product, service) they own. Translates the needs of their team into program goals and prioritized deliverables using data-focused analysis, in collaboration with others. Identifies risks and proposes mitigations for risks using data (e.g., telemetry, usage, net satisfaction, customer satisfaction).

• Defines success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) of a group of features or feature areas (e.g., product, service), with limited supervision. Works with Software Engineering to ensure needed telemetry is developed. Understands and presents the return on investment.

Product/Service Performance:

• Contributes to the customer supportability experience and provides documentation (e.g., troubleshooting guidelines, best practices, blogs). Monitors how products and/or services are being used; tracks and understands a root-cause analysis for support incidents, with guidance from others. Understands and helps drives improvements in the support process, including both forums and communities. Begins to collaborate with Software Engineering and other partners (e.g., operations and business-process owners) on process improvement opportunities.

• Partners with others (e.g., Data Science, Software and Hardware Engineering) to collect performance metrics (e.g., Key Performance Indicators [KPIs] such as usage, quality speed, and cost), monitor and report on progress (e.g., business reviews), and derive insights that lead to productive courses of action to improve development, iteration, and implementation of a group of features or feature areas (e.g., product, service). Collaborates with others to leverage customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product and/or service performance and customer needs. Partners with others to share insights with Engineering and other partners. Collaborates to form hypotheses, perform experiments, and iterate to drive improvement in specific performance metrics.

• Acts as a technical advisor to educate and evangelize the group of feature/feature areas (e.g., product, service) they work on with customers via meetings, presentations, and other forums. Participates in direct internal customer engagements to solicit feedback and understand their experiences with the group of features/feature areas (e.g., product, service).

Product/Service Development:

• Collaborates with others in orchestrating and integrating efforts for the development and implementation process of a group of features or feature areas (e.g., product, services) for cross functional projects with internal teams and external partners. Collaborates and coordinates across teams to ensure alignment on product management and release, including tradeoffs, adjustments, and improvements as feasible.

• Stays abreast of governance programs and processes and demonstrates an understanding of specific performance requirements and standards that should be met throughout the development lifecycle (e.g., quality, compliance, privacy, security, safety, accessibility).

• Validates use-case and scenario outcomes, and performance targets that are being achieved, with minimal guidance. Drives continuous quality improvements of the delivery.

• Collaborates with others to track, coordinate, and communicate end-to-end project schedules (e.g., epics, sprint/semester plans, milestones, timelines, releases) for a group of features or feature areas (e.g., product, service). Helps monitor processes and hold stakeholders accountable for following the established schedule and processes. Helps track and manage dependencies to enable cohesive, connected user scenarios and to avoid issues and mitigate risks. Begins to make adjustments or course corrections when projects are not aligned to schedules or goals.

• Partners with finance and engineering teams to contribute, prioritize, and deliver on the roadmap for a group of features or feature areas (e.g., product, service), with minimal supervision. Learns the value proposition for the group of features or feature areas and answers technical questions of the group of features or feature areas they own.

Other

• Embody our Culture & Values