Senior Manager, Agency Management

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We are seeking a strategic and results-oriented Senior Manager to join Microsoft’s Agency Management Team, part of the Global Media and Partnerships organization.

In this role, you will play a pivotal part in shaping and advancing Microsoft’s agency management practice, developing innovative models that align with evolving business needs and ensure maximum impact. You will collaborate closely with internal teams and media agencies to strengthen partnerships, enhance operational efficiency, and deliver measurable value. A key aspect of this role involves understanding commercial agreements and contracts, as well as evaluating staffing utilization to ensure agency resources are effectively aligned with business priorities.

The Global Media and Partnerships team is a diverse, solutions-oriented group focused on driving business outcomes through world-class media strategies, strategic partnerships, and operational excellence. The ideal candidate is passionate about cultivating strong client-agency relationships, fostering innovation, and delivering exceptional results in a dynamic environment. This role requires a strong in-office presence, with at least 70% of the time spent onsite.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Minimum Qualifications

• Bachelor's Degree in Business, Advertising, Marketing, Communications, or related field AND 4+ years experience in media, marketing, or advertising on the client or agency side
  • OR equivalent experience.
• 4+ years experience of media agency operations and structures, including commercial agreements.
• 2+ years experience in managing external and internal partners.

Preferred Qualifications

• 8+ years experience in media, marketing, or advertising on the client or agency side.
• 8+ years experience working across offline paid media channels (e.g., broadcast TV, cinema, print, audio, out of home [OOH]).
• 8+ years experience working across digital media channels (e.g., pay-per-lead, social, SEM, programmatic buying, addressable TV).
• 8+ years experience using data-driven media tactics, including advanced targeting models, measurement and learning plans, making optimizations based on data.
• 8+ years experience managing projects (e.g., communications, internal stakeholder management timelines, prioritization, road mapping).
• 8+ years experience search engine marketing campaigns (e.g., keyword governance, ad copy creation, audience targeting).
• 8+ years experience paid social experience (e.g., Facebook, Instagram, LinkedIn, Pinterest, Snapchat, Twitch, Twitter, and YouTube).
• Experience managing global relationships.
• Client-side experience in media or advertising management.
• Solid leadership and team management skills.
• Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
• Analytical and problem-solving skills.
• Demonstrated ability to analyze and negotiate agency contracts effectively.

Media IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until December 23, 2024

• Support global media relationships, ensuring alignment with strategic goals.
• Coordinate and engage with internal global media teams and external agency partners to maintain an efficient media agency roster, ensuring effective day-to-day operations.

• Oversee agency health relationship check-ins and manage collaborative workstreams to deliver data and insights on survey results.

• Manage media advertising agency training workstream to ensure compliance.
• Evaluate the impact of media agency operational touchpoints for business scorecards.
• Develop and implement cross-agency strategies to enhance advertising relationships throughout Microsoft.
• Other - Embody our culture and values