Sales Enablement & Operations (SE&O) Leader

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The Sales Enablement & Ops Lead at Microsoft oversees marketing and operations in Taiwan with a strategic focus on customer adds, consumption, and compete. Directs the organization to ensure the attainment of strategic goals within the geography, in support of overall financial and strategic objectives. Develops short and long-term strategic plans for advancing the company’s products and/or services to meet market demands within the geographic area of responsibility, working within the general financial plans provided by corporate management.

Required/Minimum Qualifications

• Bachelor's Degree in Economics, Engineering, Accounting, Finance, Business, or related field, AND 10+ years related experience, including senior sales leadership roles, managing high-performance sales and/or technical-sales teams, coaching solution sales and account development strategies, and/or leadership roles in multi-tiered large organizations OR equivalent experience.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.

• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Growth and Transformational Leadership

• Synthesizes findings into insights across sales projects, including implications that inform sales objectives, leveraging executive presence to influence decisions and proactively identifying expansive ideas for field and partner sales strategy. Leverages insights to develop recommendations around potential future growth opportunities and strategic issues for Microsoft sales processes. Applies frameworks and methodologies to drive problem solving and insights. Drives the velocity of Microsoft’s transformation and for quality business performance results against strategic priorities and critical measures of success. Leads teams to execute projects, programs, and initiatives to deliver financial and operational results. Provides industry insights into customer engagements and helps close deals with customers and coaches and influences others internally on how to do this. Contributes recommendations to assist in market and government digitization efforts regarding engagement of government and alignment with policy. Demonstrates an understanding of local market opportunities including high growth industries and drives transformation in these areas. Partners with Subsidiary Leadership Teams to identify growth opportunities in the market, innovates to grow market share, and executes new strategies. Drives competitive insights to preempt competition across solution area competitors. Assists to drive Cloud and artificial intelligence (AI) country plan emphasizing sustainability, accessibility, skilling and digital transformation.

Connected Sales and Marketing

• Provides leadership to teams across the area/subsidiary for a connected sales and marketing strategy. Serves as an owner for the creation and execution of a strong central marketing discipline to establish and lead local, modern marketing governance and capability within the area/subsidiary. Connects Microsoft priorities and strategies to local sales and marketing priorities. Creates a strong and modern marketing team and capability across the area/subsidiary. Guides teams and contributors for exceptional return on investments of marketing initiatives. Coaches team on business and market knowledge, and on ways to collaborate internally to position Microsoft products, solutions, and/or services against competitors. Drives thought leadership and efforts for winning new audiences in the market, develops connections, and creates business development opportunities.

Customer Value Creation

• Provides advice and industry expertise to help team connect Microsoft solutions, priorities, and strategies to customer business impact and priorities. Identifies gaps and drives new workloads through communication of financial value to the customer, collaborating with sales team and driving new workloads. Leverages their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Leverages existing customers. Uses digital tools and technology to conduct research and engage customers. Generates and promotes constructive tension with customers to challenge thinking and develop deeper customer engagement. Creates strategy to take insights from relationships to influence decision makers. Coaches team on business and market knowledge, and on ways to collaborate internally to position Microsoft products, solutions, and/or services against competitors.

Business and Sales Operations Leadership

• Cultivates Business and Sales Operations capability to credibly lead marketing governance for the Area/Subsidiary to drive a balance in short term results with longer term market momentum, including driving focus on winning new audiences to compete effectively. Communicates and socializes business and sales growth opportunities throughout the planning process, and provides detailed recommendations for improvement to key senior stakeholders across the area/subsidiary. Leads a team to identify opportunities to drive optimizations and new digitalization solutions based on customer strategies, and discusses customer needs and solutions based on customer insights. Develops effective leadership to teams (e.g., Central Marketing, Business and Sales Operations, Compete, Customer and Partner Experience, Business Product Group). Promotes leadership strategies across subsidiary leadership to build and maintain loyalty, and deliver sales insight and revenue. Utilizes Microsoft organizational knowledge to interpret internal/external business challenges and recommends best practices to improve products and services. Drives an agenda of innovation, thought leadership, and execution to realize results. Enables Business and Sales Operations to be successful through effective Empower Digital Success (EDS) leadership across the country or area, driving simplified rhythms, and increasing customer and partner facing time in alignment with EDS. Ensures balance between organizational productivity and well-being.