Technical Support Engineer- Azure App Services

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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

•At least one year experience in software development, technical/software/product support, systems development, IT Dev Ops or consulting
•Excellent communication skills, including the ability to provide clear instructions and communicate complex technical information effectively.
•Able to work both independently and in a team environment.
•Strong problem solving skills are essential, including the ability to debug applications written in native or managed code.
•Networking skills, and cloud development are a definite positive.
•A strong working knowledge of web services and technologies is essential.
•Bachelor''s degree in C.S. or E.E. is a plus
•Advanced certifications is a plus.
•Software Development experience desired in one or more of the following:
Software development experience with C++ or .net C#, VB, etc.,
Debugging code (WINdbg, Visual Studio Debugger)
Linux, Mac, Java, PHP, Node.js, Python or Ruby.
ASP.Net, ASP.Net Core,IIS

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
•Analyze customers’ Azure problems and develop solutions to meet their needs.
•Take responsibility to see that technical issues are resolved, which will involve problem solving, debugging, troubleshooting, correcting code.
•Communicate technically complex information with Microsoft’s developer customers via email, telephone, and electronic services.
•Continually learn technologies and develop deep expertise in software development and cloud related tech.
•Share knowledge and key learnings with the team.
•Opportunity to specialize in one of many Azure areas including: compute, web, storage, cache, or service bus as well as all open source technology: Linux, java/tomcat, PHP/WordPress, node.js, python, etc.,
•Document work completed, and time spent on customer issues.
•Create advanced technical content including Blog articles, samples, and training.
•Provide actionable feedback to the engineering teams by isolating software bugs, surfacing customer pain points, and collecting customer suggestions.
•Participate actively in regular technical triage meetings to share knowledge with other engineers to help quickly resolve their customer issues.
•Collaborate with customers and Microsoft employees including: managers, support engineers, account managers, operations, and product development teams.