Technical Architect (Microsoft 365 & Copilot)

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The FastTrack team is looking for FastTrack Architects (FTA) / Technical Architects that specialize in helping top enterprise customers deploy the Microsoft 365 suite with a focus on Copilot for Microsoft 365, Security, and Employee Experience. In partnership with the Microsoft field sales and services teams (STU, ATU, CSU) and Partners, this role helps customers transform their business and IT environments through adoption and usage of Microsoft 365

Due to no relocation budget, we are only considering candidates who are currently based in Saudi Arabia

This role requires proven capability to define strategies for customer adoption, renewal, and upsell of Microsoft 365 solution areas. Direct interface with engineers, partners and customers to map product truth to differentiated customer value. Expertise on non-Microsoft competitive technologies as well as Microsoft 365 deployment and products is preferred. Successful candidates will define the value proposition, positioning, messaging, investments and sales and partner enablement to support revenue and share growth and ability to influence cross-group collaboration within and outside Microsoft. This role also requires experience in dealing with senior technical and business leaders externally and within Microsoft.

Required Qualifications:

• Working knowledge of the Microsoft 365 suite at L200
• Experience working with customer insights to assist with driving product improvements through collaboration with product engineering teams.
• Experience with leading peer teams and driving best practice sharing.
• Experience driving delivery excellence and ensuring a high standard of Data Quality.
• Experience leading Microsoft 365 Deployment efforts with Enterprise level customers and proven ability influencing customer decision making through delivery knowledge/value discussions.
• Ability to act as a technical lead for peer architects in their area of expertise providing guidance on customer deliverables and architecture.
• Experience leading effective collaboration with sales and product teams to drive customer account growth

Preferred Qualifications:

• Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management preferred
• Knowledge of how to work with Microsoft Field teams and Partners in landing the Microsoft 365 platform with customers preferred
• 5+ years of professional experience as a senior technical resource with regular customer interactions preferred
• Bachelor or advanced degree in engineering or computer science or equivalent work experience preferred

The successful candidate will engage and develop deep relationships with select Microsoft enterprise customers and Partners to ensure they get the full value of their Microsoft 365 investment in support of driving increased propensity for revenue opportunities. As a trusted technical advisor, the FTA will provide technical deployment guidance and best practices, position the Microsoft 365 value proposition, overcome hurdles and delay, and gain commitment from the customer to move forward with those plans. They will then ensure FastTrack scale resources and Partners deliver that plan with the customer and resolve any escalations or delays.

The FTA serves as the chief deployment coordinator across Microsoft internal field teams, FastTrack, and Partners, demonstrating both technical and project governance capabilities. The FTA identifies customer deployment, revenue and transformation opportunities through consistently evaluating the customer environment, engaging with customer business and technical leaders, coordinating and aligning with the customer account teams, and delivering briefings on relevant technical solutions and strategies. The FTA leads solution architecture efforts to complex technical needs, managing dependencies to enable cohesive and connected customer scenarios and experiences.